Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Breese

Waterloo,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience im office setting. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Service Advisor

Waterloo Auto Tech
04.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Maintained up-to-date knowledge of product and service changes.

Receptionist

Heffner Lexus Toyota
07.2022 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Representative

Ally Bank
09.2019 - 06.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Helped customer with online banking inquiries.
  • Offered advice and assistance to customers, paying attention to special needs and wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

Bell Mobility
03.2016 - 09.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Took incoming bell mobility calls, provided service information, product information, explained billing and took payments.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

High School Diploma -

Cameron Heights Collegiate Institute
Kitchener, ON
06-2010

Skills

    Friendly Receptionist with background in various office settings, Knowledgeable about security,service and clerical requirements Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach Personable and energetic Receptionist committed to delivering excellence in customer service and administrative support Offers honed competencies in data-entry, database management and scheduling

Languages

English
Full Professional

Timeline

Service Advisor

Waterloo Auto Tech
04.2024 - Current

Receptionist

Heffner Lexus Toyota
07.2022 - 04.2023

Customer Service Representative

Ally Bank
09.2019 - 06.2022

Customer Service Representative

Bell Mobility
03.2016 - 09.2019

High School Diploma -

Cameron Heights Collegiate Institute

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Jocelyn Breese