Jocelyn Bolduc
Gatineau,Quebec
Summary
Proven leader and analytical thinker with extensive experience at Passport Canada, adept in risk mitigation and fostering team collaboration. Excelled in enhancing team productivity and maintaining high compliance standards in passport issuance, demonstrating strong technical understanding and stakeholder communication. Achieved significant improvements in workflow efficiency and team performance monitoring without compromising on service quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Senior Analyst - Case and Risk Management
Passport Canada
10.2020 - Current
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
Analyst - Case and Risk Management
Passport Canada
06.2016 - 10.2020
Team Leader
Passport Canada
01.2018 - 02.2019
- Set performance expectations for a team of over 20 clerks, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Entitlement Review Officer
Passport Canada
10.2017 - 12.2017
Passport Officer
Passport Canada
11.2013 - 06.2016
- Maintained confidentiality of applicant information by adhering to strict privacy policies and regulations.
- Developed expertise in various types of passports and travel documents to provide comprehensive assistance to applicants.
- Reduced errors in passport issuance by thoroughly verifying applicant information and ensuring proper documentation.
- Managed high-volume workloads while maintaining strict deadlines, prioritizing tasks based on urgency and importance.
- Updated knowledge regularly on immigration laws, regulations, policies, and procedures relevant to passport issuance to ensure compliance at all times.
- Performed routine data entry or document management.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Education
Diploma of College Studies - Social Sciences
Cégep De L’Abitibi-Témiscamingue, Campus D’Amos
Amos, QC05.2004
Skills
Data Analysis
Knowledge of business operations
Technical understanding
Stakeholder Communication
Analytical Thinking
Deadline Adherence
Team Collaboration and Leadership
Risk Analysis
Risk Mitigation
Risk Assessment
Performance monitoring
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Senior Analyst - Case and Risk Management
Passport Canada
10.2020 - Current
Team Leader
Passport Canada
01.2018 - 02.2019
Entitlement Review Officer
Passport Canada
10.2017 - 12.2017
Analyst - Case and Risk Management
Passport Canada
06.2016 - 10.2020
Passport Officer
Passport Canada
11.2013 - 06.2016
Diploma of College Studies - Social Sciences
Cégep De L’Abitibi-Témiscamingue, Campus D’Amos
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