Jocelyn Amaro
Lynwood,CA
Summary
Dedicated professional with a strong focus on customer service, employee training, and team motivation. Proven ability to resolve conflicts and enhance guest satisfaction in high-pressure environments.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Shift Lead
Pizza Hut
Downey, CA
06.2026 - Current
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored new team members on service protocols and operational procedures.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Collaborated with management to implement promotional strategies that enhanced customer engagement.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the brand.
- Successfully drove new product lines to increase annual profits by [Number]%.
Customer Service Representative
Pizza Hut
Downey, CA
09.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed order processing using point-of-sale systems to ensure accurate transactions.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas to enhance customer experience.
- Collaborated with team members to streamline food preparation processes, improving service speed.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Lynwood High
Lynwood, CA06.2024
Bachelor of Science - Psychology
California State University, Long Beach
Long Beach, CA05.2028
Skills
- Inventory management
- Operational compliance
- Employee training
- Promotional strategy
- Customer service focus
- Guest relations
- Team motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Pizza Hut
06.2026 - Current
Customer Service Representative
Pizza Hut
09.2022 - Current
Bachelor of Science - Psychology
California State University, Long Beach
High School Diploma -
Lynwood High