Results-oriented professional with 6+ years of experience in customer service, program management, internal communications, stakeholder relations, and organizational growth. Proven ability to foster collaboration, enhance engagement, and drive success through efficient program execution. Pursuing a Post-Graduate Certificate in Public Relations at York University.
Communication Strategy: Efficient Communication with embassies and key stakeholders, leading to 98% visa processing and program logistics.
Program Management: Organized and led cultural excursions and educational programs, including NSLI-Y and BP Global STEM, ensuring quality participant experiences and 100% placements.
Content & Program Development: Developed 02 new programs - Indian Culinary and Yoga programs and worked on the logistics.
Embraced the joy of motherhood.
Communication Strategy: Developed and executed communication strategies, including social media outreach and content creation, enhancing brand visibility to 40% and 60% client engagement.
Content Development: Curated content for leadership programs and ensured high-quality delivery by aligning with client needs and industry standards.
Stakeholder Management: Managed client relationships, handled feedback, and improved processes to ensure timely and effective support.
Program Management: Oversaw program implementation, tracked progress, and ensured alignment with client goals and organizational standards.
People and Culture - Spearheaded the development of organizational culture and staff engagement strategies, fostering a positive work environment.
Program Coordination: Managed international volunteer exchanges and virtual programs, including event organization and training sessions.
Short-Term Program Management: High-quality implementation of the PEACE and JENESYS Program.
Volunteer Engagement: Developed innovative programs for recruitment, retention, and engagement of volunteers. Responsible for proper documentation, as per the ISO standards.