Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic
Joceline Joshy Kozhipatt

Joceline Joshy Kozhipatt

North York,Ontario

Summary

Results-oriented professional with 6+ years of experience in customer service, program management, internal communications, stakeholder relations, and organizational growth. Proven ability to foster collaboration, enhance engagement, and drive success through efficient program execution. Pursuing a Post-Graduate Certificate in Public Relations at York University.

Overview

8
8
years of professional experience

Work History

Hosting Coordinator

AFS Intercultural Programs
06.2024 - 08.2024

Communication Strategy: Efficient Communication with embassies and key stakeholders, leading to 98% visa processing and program logistics.

Program Management: Organized and led cultural excursions and educational programs, including NSLI-Y and BP Global STEM, ensuring quality participant experiences and 100% placements.

Content & Program Development: Developed 02 new programs - Indian Culinary and Yoga programs and worked on the logistics.

Career Break

Self
08.2023 - 05.2024

Embraced the joy of motherhood.

Program Facilitator

SKC World
10.2021 - 07.2023

Communication Strategy: Developed and executed communication strategies, including social media outreach and content creation, enhancing brand visibility to 40% and 60% client engagement.

Content Development: Curated content for leadership programs and ensured high-quality delivery by aligning with client needs and industry standards.

Stakeholder Management: Managed client relationships, handled feedback, and improved processes to ensure timely and effective support.

Program Management: Oversaw program implementation, tracked progress, and ensured alignment with client goals and organizational standards.

People and Culture - Spearheaded the development of organizational culture and staff engagement strategies, fostering a positive work environment.

Volunteer Support

AFS Intercultural Programs
10.2016 - 07.2020

Program Coordination: Managed international volunteer exchanges and virtual programs, including event organization and training sessions.

Short-Term Program Management: High-quality implementation of the PEACE and JENESYS Program.

Volunteer Engagement: Developed innovative programs for recruitment, retention, and engagement of volunteers. Responsible for proper documentation, as per the ISO standards.

Education

Post Graduate Certificate - Public Relations

York University
Toronto
05.2025

MA - Sociology

Jamia Millia Islamia
Delhi, India
06-2016

BA - Psychology - Sociology

Jesus And Mary College
Delhi, India
06-2014

Skills

  • Efficient Program Management
  • Process Improvement
  • Operations Management
  • Event Planning
  • Event Coordination
  • Relationship Building
  • Customer Relationship Management
  • Effective Communication
  • Proficient Stakeholder Relations
  • Program Management
  • Adaptability
  • Cross-Functional Collaboration
  • Cultural Communication Skills

Volunteering

  • Community Engagement Trainee as part of the Student Placement program at Black Creek Community Farm, located on Jane St. in Toronto, ON. (October 2024 - Ongoing)

Timeline

Hosting Coordinator

AFS Intercultural Programs
06.2024 - 08.2024

Career Break

Self
08.2023 - 05.2024

Program Facilitator

SKC World
10.2021 - 07.2023

Volunteer Support

AFS Intercultural Programs
10.2016 - 07.2020

Post Graduate Certificate - Public Relations

York University

MA - Sociology

Jamia Millia Islamia

BA - Psychology - Sociology

Jesus And Mary College
Joceline Joshy Kozhipatt