Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jocelin Esquivel

Lodi

Summary

Dynamic Office Manager with extensive experience at David A Neal DDS, excelling in payroll administration and insurance claims processing. Proven track record in developing efficient office policies and enhancing customer service. Adept at generating insightful reports and leading teams to achieve operational excellence while maintaining strong client relationships.

Overview

13
13
years of professional experience

Work History

Office Manager

David A Neal DDS.
Lodi
05.2019 - Current
  • Reviewed and approved timesheets for payroll processing.
  • Performed administrative duties such as filing insurance claims forms or preparing reports.
  • Informed patients of claims status after filing insurance claims.
  • Scheduling appointments to meet daily goal expectations.
  • Putting together larger treatment plans.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Maintained confidential records relating to personnel matters.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Developed and implemented office policies and procedures.

Office Manager

Dr. Ghozlan DDS
Lodi
04.2012 - 05.2019
  • Maintained filing system for records, correspondence and other documents.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided training to new hires on office policies and procedures.
  • Generated reports related to Accounts Receivable, Insurance Claims, Denials.
  • Filed insurance claims accurately and efficiently.
  • Assisted in preparing documents for insurance claims submission.
  • Processed insurance claims, appeals, and follow-up documentation.

Education

High School Diploma -

McNair High School
Stockton
05-2009

Skills

  • Payroll administration
  • Insurance claims processing
  • Office management
  • Report generation
  • Policy development
  • Customer service
  • Team leadership

Languages

Spanish
Professional

References

References available upon request.

Timeline

Office Manager

David A Neal DDS.
05.2019 - Current

Office Manager

Dr. Ghozlan DDS
04.2012 - 05.2019

High School Diploma -

McNair High School

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Jocelin Esquivel