JOAN TANTOCO
Edmonton,AB
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled at MacTaggart Place, an Optima Living Community, by implementing efficient cleaning techniques and fostering teamwork. My approach not only improved service delivery by 30% but also ensured health and safety compliance, showcasing my ability to blend hard skills like housekeeping with essential soft skills such as customer service.
Overview
2
2
years of professional experience
Work History
Housekeeper
MacTaggart Place, an Optima Living Community
02.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Operated electronic backpack vacuums and floor sweepers.
Server
MacTaggart Place, an Optima Living Community
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Companion Caregiver
MacTaggart Place, an Optima Living Community
02.2023 - Current
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Implemented personalized care plans to address individual client needs and preferences.
- Facilitated medication management for clients, ensuring proper dosage and timely administration.
- Encouraged physical activity according to each client''s abilities, fostering improved motor function and overall health benefits.
- Maintained accurate documentation of client progress, including daily logs of activities and observed behaviors.
- Responded quickly to emergency situations following established protocols; ensured prompt medical attention while remaining calm and supportive.
- Assisted clients with personal grooming tasks, preserving dignity and selfesteem.
Education
Bachelor of Science - Health Care Management
MTG HEALTHCARE ACADEMY
EDMONTON05-2025
Skills
- Customer service
- Health and safety compliance
- Cleaning techniques
- Housekeeping
Languages
English
Native or Bilingual
Timeline
Housekeeper
MacTaggart Place, an Optima Living Community
02.2023 - Current
Server
MacTaggart Place, an Optima Living Community
02.2023 - Current
Companion Caregiver
MacTaggart Place, an Optima Living Community
02.2023 - Current
Bachelor of Science - Health Care Management
MTG HEALTHCARE ACADEMY
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