Jobert Inteyiteka

• Assisted customers with various types of technical issues via email, live chat, and telephone.
• Responded promptly to customer inquiries via phone or email.
• Updated customer information and account status in the database following each interaction.
• Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.

• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Handle customers via inbound calls and outbound calls using the preferred languages (English and French).
• Deliver friendly and professional service to clients through inbound.
• Engage with clients by providing the best-in-class support for their daily banking needs, and proactively recommend products that meet their financial needs.
• Drive first contact resolution while identifying barriers to excellent services and work towards eliminating them.

• Tracked material inventories and ordered new parts to prevent shortages.
• Operated forklifts to move heavy materials around the production facility.
• Building product on pallet.
• Operated a variety of machinery and tools safely and efficiently.
• Assembled parts using hand tools, power tools, and fixtures.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Completed repairs and maintenance to major vehicle models to meet safety specifications.

Inspected vehicles for damage and recorded findings to facilitate repairs.

Adjusted, repaired or replaced defective automotive parts.
Estimated costs of vehicle repair.

Adjusted and repaired systems to meet manufacturers' performance specifications.

Removed, replaced, balanced and rotated new or used tires to maintain on-road safety

Move the passenger cars around the building, and/or take part in drive-through auctions while operating them safely.

Vehicles should be detailed (completely cleaned) to increase their appeal and auction value; training is offered.

• Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
• Managed inventory levels by tracking incoming and outgoing packages.
• Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
• Attention to detail is required to accurately follow work instructions, work orders, and diagrams.
• Work may involve standing, lifting 70 lbs, and packaging weighing up to 150 lbs using the right appropriate equipment.

Operated shop tools and equipment to accurately fix all equipment.

Kept track of work performed using proper forms and records on a daily basis.

Maintaining, repairing, overhauling, and adjusting vehicle brake systems, vehicle cooling systems, vehicle chassis, wheels, and suspension.

Maintained and installed light circuits, and auxiliary actuating circuits.