Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies
Timeline
Generic

Joban preet Kaur

Revelstoke,BC

Summary

Adept at enhancing guest experiences and streamlining operations, I leveraged complaint handling and my skills to elevate service standards at Sandman Hotel and Denny's Restaurant. My initiatives led to a significant improvement in customer retention and satisfaction, showcasing my ability to manage both guest relations and technical tasks efficiently.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Guest Service Agent

Sandman Hotel
08.2022 - Current
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
  • Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel's reputation for exceptional service.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.

Server

Denny's Restaurant
08.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing them the guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Administration Clerk

Northland Properties Staff Housing
03.2024 - 05.2024
  • Assisted the company in migrating the data from outdated systems such as spreadsheets and Excel to the new OPERA system.
  • Developed Detailed Standard Operating Procedures (SOP) for each procedure, complete with comprehensive instructions and accompanying screenshots, to ensure that all tasks are carried out efficiently and accurately. This will facilitate a smooth transition for new employees joining the Company.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.

Restaurant Hostess

Denny's Restaurant
12.2021 - 08.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Restaurant Supervisor

Copper Tank Grill Bar
10.2019 - 03.2020
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.

Education

Computer Information System Diploma - School of Business

Kwantlen Polytechnic University
Surrey, BC
12.2021

Secondary Education

Secondary Govt. School
India
06.2018

Skills

  • Reservation Management, Property knowledge
  • Complaint Handling, Guest Relations
  • Patience and Tolerance
  • Inventory Management
  • Protocols, CSS, XHTML, XML, PHP
  • JavaScript, Microsoft Office

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Certification

Serving It Right (SIR)

Hobbies

Travel

Seek Knowledge

Read and Watch Real stories

Art

Timeline

Administration Clerk

Northland Properties Staff Housing
03.2024 - 05.2024

Front Desk Guest Service Agent

Sandman Hotel
08.2022 - Current

Server

Denny's Restaurant
08.2022 - Current

Restaurant Hostess

Denny's Restaurant
12.2021 - 08.2022

Restaurant Supervisor

Copper Tank Grill Bar
10.2019 - 03.2020

Computer Information System Diploma - School of Business

Kwantlen Polytechnic University

Secondary Education

Secondary Govt. School

Similar Profiles

CREATE PROFILE
Joban preet Kaur