Jobanjit Singh
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
AuthBridge Research Services Private
01.2023 - 08.2023
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Team Member
Tim Hortons
Chandigarh , India
01.2022 - 01.2023
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
Education
Advanced Diploma In Business Management - Business Management
Hanson Cambrain
North YorkBachelor Of Business Administration - BBA
Guru Nanak Dev University
Amritsar 03.2023
Skills
- Account Management
- Shipping Coordination
- Customer Engagement
- Online Chat and Email
- Returns Processing
- Shipment Tracking
- Problem Solving
- Multitasking
- Time Management
- Adaptability
- Scheduling
- MS Office
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
The workplace Hazardous Materials information system
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Executive
AuthBridge Research Services Private
01.2023 - 08.2023
Team Member
Tim Hortons
01.2022 - 01.2023
Advanced Diploma In Business Management - Business Management
Hanson Cambrain
Bachelor Of Business Administration - BBA
Guru Nanak Dev University
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