Jobani Valdez
Fontana,CA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
12
12
years of professional experience
Work History
Project Manager
All Business Pro
01.2022 - Current
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Communicated project plans and progress to key stakeholders and project contributors.
- Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Managed 3 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
Deskside Support Technician
SAIT Services /Rockwell Collins International
04.2016 - 01.2022
- Troubleshot hardware issues and worked with service providers to facilitate repairs
- Developed documentation for common processes for both support staff and end users.
- Maintained records, logs and lifecycle of work request.
- Assisted in process refinement to improve customer services and support.
- Reviewed support cases for technical and troubleshooting accuracy.
- Researched, documented and escalated cases to higher level of support according to internal procedures.
- Devised workarounds for problems.
- Assessed customer bug and enhancement requests and prioritized development.
- Maintained a calm, professional demeanor when faced with high demand, high volume workload.
- Diligently followed up with customers about existing orders.
Deskside Support technician
SAIT Services/ Universal Music Group
01.2015 - 03.2016
- Consistently adhere to all applicable regulations, policies and procedures for ticket management.
- Troubleshooted and resolved web applications and issues escalated from customer support and other departments with a 100% success rate.
- Assisted in monitoring and reporting on website traffic and performance.
- Served as operating system expert, providing technical support for entire organization.
- Development and management project plans while providing status updates to management.
- Set up, tested configured networks, desktops, laptops and printers.
- Coordinated hardware and software repair processes with outside vendors.
- Installed motherboards, processors, RAM and graphics cards.
- Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.
- Trained over 100 new employees in effective diagnostics and repair procedures.
Refresh Technician/Floor Coordinator
SAIT Services /BankOfAmerica
01.2013 - 12.2014
- Oversaw daily performance of technicians installs and record management.
- Set up, tested and configured network, desktop, laptops and printers.
- Designed, implemented and maintained Procedures to effectively complete workflow and promote high install rates.
- Coordinated hardware and software repair processes with outside vendors.
- Resolved technical issues for clients in person, on the phone and through e-mails.
- Created employee training materials and procedures to teach in-house worker proper software and hardware protocols.
- Trained 100 new employees in effective diagnostic and repair procedures.
Education
Bachelor of Computer Science - Information Technology
United Education Institute
Huntington Park, CA01.2007
Skills
- Project tracking
- Scope management
- Team bonding
- Compliance monitoring
- Staff management
Timeline
Project Manager
All Business Pro
01.2022 - Current
Deskside Support Technician
SAIT Services /Rockwell Collins International
04.2016 - 01.2022
Deskside Support technician
SAIT Services/ Universal Music Group
01.2015 - 03.2016
Refresh Technician/Floor Coordinator
SAIT Services /BankOfAmerica
01.2013 - 12.2014
Bachelor of Computer Science - Information Technology
United Education Institute
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