Jobanjit Singh
IT Solutions Engineer
Toronto,ON
Summary
Results-driven Senior Solution Engineer with 8+ years of experience in providing technical support, troubleshooting, and security solutions for enterprise customers. Adept at diagnosing complex networking and security issues, including TCP/IP, VLANs, OSPF, BGP, VPN (IPSEC, SSL), and NAT configurations. Strong expertise in Next-Generation Firewalls (NGFWs) and multi-cloud security (AWS, Azure, GCP, OCI). Experienced in Linux, Unix, and Windows system administration, virtualization platforms (VMware, Hyper-V, ), and cloud-based firewall deployments. Highly skilled in stakeholder communication, problem-solving, and delivering exceptional customer support. Passionate about optimizing security configurations, resolving critical issues, and enhancing overall network performance
Overview
8
8
years of professional experience
3
3
Certificates
1
1
Language
Work History
IT Support & Solutions Engineer
Boomerang FX
09.2022 - 03.2025
- Assisted in installing, configuring, and maintaining firewall deployments in public and private cloud environments.
- Worked with virtualization platforms like VMware ESX/ESX, and Microsoft Hyper-V for security and networking integration.
- Troubleshooted and supported security configurations in multi-cloud environments (AWS, Azure, & OCI).
- Utilized Linux, Unix, and Windows knowledge to troubleshoot and optimize firewall configurations and system operations.
- Effectively communicated complex technical issues to various stakeholders, including engineers, management, and customers, ensuring clear understanding and resolution.
- Stay up to date with the latest cybersecurity trends and Palo Alto Networks product updates to provide the best support experience.
- Provided technical support for cloud-native security solutions and Next-Generation Firewalls (NGFWs) deployed in virtual and public cloud infrastructures.
- Reduced ticket resolution time by 35% by implementing standardized troubleshooting workflows and knowledge base improvements.
Senior Infrastructure Engineer
Tim Hortons
04.2020 - 09.2022
- Aligned IT infrastructure strategy with organizational goals by collaborating closely with key stakeholders at all levels of the company.
- Diagnosed and resolved complex network connectivity, routing (OSPF, BGP), VLAN, and VPN (IPSEC, SSL-VPN, NAT, GRE) issues.
- Created knowledge base articles, troubleshooting documentation, and runbooks to assist customers and internal teams.
- Developed customized IAM solutions for clients, resulting in streamlined processes and enhanced security.
- Provided feedback to engineering and product teams to improve the effectiveness of Palo Alto Networks' security solutions.
- Assisted customers in reducing misconfigurations by 40% by implementing best practices for IAM, firewalls, and encryption.
IT Technical Operations Lead
Pomeroy IT Solutions Inc.
01.2017 - 03.2020
- Stayed informed about industry trends and emerging technologies in order to recommend appropriate tools or processes that could help drive the organization towards its strategic goals.
- Boosted overall network efficiency by conducting routine evaluations and recommending necessary upgrades or modifications based on findings.
- Contributed significantly to cost reduction efforts within the IT department by identifying opportunities for streamlining existing processes and adopting more efficient technologies where feasible.
- Worked in a highly collaborative, fast-paced technical support environment to ensure quick issue resolution and high customer satisfaction.
- Assist customers in implementing identity and access management (IAM), encryption, networking security policies, and firewalls in cloud platforms.
- Resolved 95%+ of Tier-3 escalations related to TCP/IP, VLAN, OSPF, BGP, VPN (IPSEC, SSL), NAT, and GRE within SLA timelines.
Education
Associate of Science - Information Technology & Network Security
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 05.2001 -
Bachelor of Science - Computer Science & Engineering
Punjab Technical University
Punjab, India 05.2001 -
Skills
Certification
Cisco Certified Network Associate (CCNA) - Cisco Systems.
Timeline
Palo Alto Networks Certified Network Security Engineer
03-2025
Cisco Certified Network Associate (CCNA) - Cisco Systems.
06-2023
Fortinet Network Associate Expert Level 4
12-2022
IT Support & Solutions Engineer
Boomerang FX
09.2022 - 03.2025
Senior Infrastructure Engineer
Tim Hortons
04.2020 - 09.2022
IT Technical Operations Lead
Pomeroy IT Solutions Inc.
01.2017 - 03.2020
Associate of Science - Information Technology & Network Security
Conestoga College Institute of Technology And Advanced Learning
05.2001 -
Bachelor of Science - Computer Science & Engineering
Punjab Technical University
05.2001 -
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