Travel
Joban Bal
Field Service Technician
Brampton,ON
Summary
Hardworking Field Service Technician bringing 5+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Solution-oriented problem-solver with skills in taking reports and keeping detailed records of regular and emergency situations. Stays alert and focused in emergency situations and makes logical decisions to promote personal and employee safety.
Love to work in Field and Enjoy Travel.
Overview
7
7
years of professional experience
5
5
Certificates
5
5
years of post-secondary education
3
3
Languages
Work History
Field Service Technician
Burroughs Inc.
Brampton, ON
06.2022 - Current
- Full Installation, Repair and Maintenance of Automatic Teller Machine and Cash Recycling Machines for Customers like - Scotia Bank, Walmart, Costco , Pizza Hut etc.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Handling large number of calls per day to address customer inquiries and concerns.
- Inspect, evaluate and calibrate electrical and mechanical systems and components.
- Working flexible hours across night, weekend and holiday shifts.
- Developed detailed maintenance schedules for all equipments to maximize equipment lifetimes.
- Followed safety procedures to avoid injuries in field.
Smart Home Technician (Part-Time)
Telus International
Brampton, ON
05.2023 - 07.2023
- Installed CCTV Cameras, Door Bell cameras and all type of safety and security Sensors.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Designed and evaluated WAN and LAN connectivity technologies.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Delivered services to customer locations within specific timeframes.
Network Engineer
Mechatronics Pvt Ltd.
Baddi, Punjab,India
03.2021 - 02.2022
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Collaborated with vendors to identify best options for optimizing network performance.
- Provided detailed network diagrams and procedural guidelines.
- Recommended options for disaster recovery and remote access security.
- Performed virtual machine provisioning and VM priority setup.
Field Service Technician
Chorus New Zealand
Auckland, New Zealand
07.2017 - 09.2020
- Hardworking, with technical know-how and experience to independently handle wide-ranging customer concerns
- Manages high-volume workloads with precise schedule management and prioritization
- Keeps detailed documentation and expertly addresses customers' needs for maximum satisfaction
- Followed safety procedures to avoid injuries in field.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Work order prioritization Tool management
- Ability To Write Reports, Installing , testing and repairing fiber Internet equipment in customer's residential and commercial properties for major telecommunication companies like Vodafone , Spark , 2Degrees etc
- Helped restore internet equipment functionality and performance with in-field diagnostics and repairs
- Promoted customer satisfaction, handling issues quickly and verifying reliability and durability of repairs
- Kept work areas, tools and equipment clean and organized.
Help Desk Support (internship)
Manukau Institute Of Technology
Auckland, New Zealand
01.2017 - 06.2017
- Educated customers on simple methods to solve common software and hardware issues
- Implemented remote troubleshooting techniques to solve common software and hardware issues
- Responded promptly to incidents and requests after careful analysis and documentation
- Addressed and resolved routine user issues
- Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software
- Restored performance by completing basic repairs to hardware, software and equipment
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Supported team computer needs with skilled installation of devices, cables and software.
Education
Associate of Applied Science - Information And Communication Technology
Manukau Institute of Technology
Manukau, New Zealand 02.2016 - 06.2017
Bachelor of Science - Computer Science
Punjab Technical University
Jalandhar, Punjab 06.2010 - 04.2014
Skills
Power tool proficiency
Certification
Certified Technician , TIDEL
Timeline
Near Miss Best Practices
11-2023
First Aid - Heart Attack and Cardiac Arrest
11-2023
Certified Tech - Pay Complete
11-2023
Smart Home Technician (Part-Time)
Telus International
05.2023 - 07.2023
Certified Technician, Revolution
07-2022
Field Service Technician
Burroughs Inc.
06.2022 - Current
Certified Technician , TIDEL
06-2022
Network Engineer
Mechatronics Pvt Ltd.
03.2021 - 02.2022
Field Service Technician
Chorus New Zealand
07.2017 - 09.2020
Help Desk Support (internship)
Manukau Institute Of Technology
01.2017 - 06.2017
Associate of Applied Science - Information And Communication Technology
Manukau Institute of Technology
02.2016 - 06.2017
Bachelor of Science - Computer Science
Punjab Technical University
06.2010 - 04.2014
Interests
Learning New Skills
Cricket
Accomplishments
- Got appreciation letter from university for scoring Highest marks in couple of Exams in Graduate Diploma.
- Supervised team of 8 staff members.
- Became Player of Tournament in College Level Cricket.
Availability
Completely Flexible with Schedule and Ready to Relocate.
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