Job Vladimir Balderas Ruiz
Profesional En Atencion Al Cliente
Cancun
Summary
Proactive professional with experience in customer service and direct client interaction, known for effective communication in English (B2) and Portuguese (A2), problem-solving, and teamwork. At Teleperformance, I excelled by exceeding sales targets and handling high-pressure situations with empathy. I am seeking to join as a Guest Concierge, bringing my skills to provide exceptional guest experiences and contribute to the team's success.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Support Staff Member
Pine Forest Camp
5 2023 - 10.2024
- Resolved campers’ complaints with courteous communication, promptly addressing concerns to ensure satisfaction. Managed multiple tasks efficiently under pressure while maintaining professionalism.
- Greeted and guided campers, fostering positive experiences. Provided friendly service, handling challenges with ease.
- Assisted campers with special needs, showing empathy in every interaction. Ensured safety by monitoring public areas and managing access.
- Collaborated effectively with team members, supporting day-to-day operations productively.
Barber
Salao Araujo
10.2023 - 03.2024
- Boosted salon revenue by upselling products and recommending personalized grooming solutions for clients.
- Provided exceptional service by promptly addressing any issues or concerns raised by clients during their visit, ensuring a positive salon experience.
- Collaborated with fellow barbers for continuous improvement of services offered, fostering a supportive team atmosphere.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
Telemarketer
Qualified Solutions
12.2022 - 05.2023
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
Customer Service Representative
Teleperformance
12.2021 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Licenciatura - Negocios Internacionales
IPN - ESCA Santo Tomas
Manuel Carpio 471, Plutarco Elías Calles, Miguel H08.2027
Skills
Client communication
Cash Handling
Policy and procedure adherence
Conference and meeting planning
Telephone etiquette
Microsoft applications proficiency
Active Listening
Timeline
Barber
Salao Araujo
10.2023 - 03.2024
Telemarketer
Qualified Solutions
12.2022 - 05.2023
Customer Service Representative
Teleperformance
12.2021 - 05.2022
Support Staff Member
Pine Forest Camp
5 2023 - 10.2024
Licenciatura - Negocios Internacionales
IPN - ESCA Santo Tomas
Languages
English
Upper intermediate (B2)
Portuguese
Elementary (A2)