Joatzin Velazquez
Los Angeles
Summary
Dynamic and reliable professional with extensive experience at SUBWAY® Restaurants, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction and streamline operations through effective multitasking and problem-solving. Committed to maintaining high cleanliness standards and training team members to ensure exceptional service delivery.
Overview
2026
2026
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared and presented food in compliance with health and safety guidelines.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
Shift Leader
SUBWAY®Restaurants
2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Housekeeper
Judith’s Cleaning Service
2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
Education
High School Diploma -
Belmont High School
1575 W 2nd St Los Angeles, CA 90026 United States07.2022
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Effective multi-tasking
- Multitasking and prioritizing
- Attention to detail
- Cleaning and sanitizing
- Cleanliness and hygiene
- Patience and empathy
- Efficient work pace
Languages
Spanish
Professional Working
Timeline
Sandwich Artist
SUBWAY®Restaurants
Shift Leader
SUBWAY®Restaurants
2020 - Current
Housekeeper
Judith’s Cleaning Service
2020 - Current
High School Diploma -
Belmont High School