Joaquin Sotelo Garcia
Chula Vista
Summary
Resourceful Customer Service Enumerator known for high productivity and efficient task completion. Possess specialized skills in data collection, customer interaction management, and problem resolution. Excel in communication, empathy, and adaptability, ensuring positive outcomes in customer service environments. Committed to leveraging these abilities to enhance team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Costumer Service
Veterans Trifth Store
Chula Vista
09.2022 - Current
- Maintained high standards of customer service.
- Implemented strategies to support customer service delivery.
- Developed and implemented customer service policies and procedures to ensure quality customer service.
- Greeted customers and provided superior customer service.
- Greeted guests and provided customer service.
- Operated cash registers and provided customer service.
- Provided customer service when needed.
- Identified and resolved customer service issues.
- Provided customer service assistance when necessary.
- Conducted customer service surveys to identify areas of improvement in customer service.
- Attended to customer service issues.
- Provided customer service support to existing clients.
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
Host
Airbnb
Tijuana
08.2017 - 11.2021
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Issued room keys and escort instructions to bellhops.
- Resolved customer service issues quickly and professionally when they arose.
- Provided concierge services such as arranging transportation or restaurant reservations.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Responded to and resolved guest issues or complaints.
- Processed exchange requests in computer system.
- Negotiated favorable terms with vendors for services such as cleaning and maintenance.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Input and confirmed reservations for guests.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Developed strategies to maximize profits from short-term rentals.
- Stayed up-to-date on industry trends so that best practices could be implemented.
- Offered guests beverages and refreshments upon check-in.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
Education
High School Diploma -
Cbetis
Tijuana06-1990
Skills
- Team collaboration
- Customer service expert
- Customer service abilities
- Reservation systems
- Conflict resolution
- Cash handling
- Booking management
- Effective communication
- Guest relations
- Friendly customer service
Affiliations
- I like to help people
- I am an organized person
- I really like to keep my surroundings clean
Languages
Spanish
Native/ Bilingual
English
Elementary
Accomplishments
- I am received an employee of the month certificate at my current job.
References
References available upon request.
Timeline
Costumer Service
Veterans Trifth Store
09.2022 - Current
Host
Airbnb
08.2017 - 11.2021
High School Diploma -
Cbetis
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