JOAQUIN RODRIGUEZ
Montebello,CA
Summary
Highly motivated and focused with over 5+ experience in the food/drink service industry, specifically in coffee shop environments. Accustomed to adhering to company standards, and treating all customers with kindness and hospitality. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Adept at following communication scripts to properly handle various needs in a poised and professional manner.
Overview
9
9
years of professional experience
Work History
Barista/Courtesy Clerk
Vons
Los Angeles
07.2017 - 05.2018
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted customers with locating items and providing product information
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
Shift Supervisor
Starbucks
Montebello
08.2018 - 04.2024
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Identified and reported defective parts or components to supervisor to ensure quality products
- Balanced cash drawer at the end of each shift, resulting in zero discrepancies
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Trained new staff members on proper coffee preparation and customer service techniques
- Maintained inventory of coffee beans and supplies, ensuring a smooth and consistent workflow
Floater/Researcher
Info Check Solutions
Burbank, CA
04.2024 - 05.2025
- Strengthened internal controls by performing thorough background checks on prospective employees as part of the hiring process.
- Mitigated potential threats through thorough background checks on employees, contractors, and visitors.
- Conducted comprehensive data analysis to support research initiatives and enhance decision-making processes.
Server
Samurai Montebello
Montebello, CA
05.2025 - Current
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Developed strong knowledge of menu items and pairings, improving customer recommendations.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Highschool Diploma -
Helen Bernstein HS
Los Angeles01-2017
Skills
- Communication Skills
- Fast Learner
- Leadership
- Customer Service
- Management Skills
- Team player
- Cash handling
LANGUAGES
English
Spanish
Timeline
Server
Samurai Montebello
05.2025 - Current
Floater/Researcher
Info Check Solutions
04.2024 - 05.2025
Shift Supervisor
Starbucks
08.2018 - 04.2024
Barista/Courtesy Clerk
Vons
07.2017 - 05.2018
Highschool Diploma -
Helen Bernstein HS