MIGUEL SERRANO
Riverside
Summary
Driven with a solid background in hospitality and grocery store settings. Adept at delivering exceptional guest experiences and maintaining a welcoming environment. Experienced in many different areas of the workplace, can adapt to whatever environment.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Host
Norm's
Claremont
02.2026 - Current
- Greeted guests warmly and managed seating flow to maintain efficient front-of-house operations.
- Coordinated waitlists and table assignments to balance guest volume and server workload.
- Answered phone inquiries and took accurate reservations using restaurant booking procedures.
- Communicated with servers and management to ensure smooth handoff of seated parties.
- Handled cash and payment of guests.
Event Staff
Contemporary Services Corporation
San Bernardino, CA
03.2025 - Current
- Assisted with guest services, ticket taking, and event tasks to enhance overall event operations.
- Delivered courteous customer service, guided guests, and communicated with supervisors and team members to ensure a positive experience.
- Monitored venue activity and reported incidents to staff, ensuring safety and smooth operations throughout the event.
Courtesy Clerk/Daystocker
Vons
Claremont, CA
10.2025 - 02.2026
- Stocked and rotated store products.
- Faced aisles.
- Delivered courteous customer support at checkout, bagging groceries and assisting with carry-out service.
- Retrieved shopping carts and baskets to maintain front-end availability and store organization.
- Maintained clean aisles and checkout areas by promptly clearing spills and debris.
- Returned misplaced merchandise to proper shelves, ensuring accurate product placement and presentation.
Meat Clerk
Stater Bros. Markets
Jurupa Valley, CA
04.2023 - 07.2023
- Delivered customer service by assisting with meat purchases, answering inquiries, and providing cooking suggestions to enhance customer satisfaction.
- Executed meat preparation tasks including receiving deliveries, portioning, wrapping, pricing, and ensuring proper product rotation for optimal freshness.
- Ensured cleanliness and organization of meat department, sanitized equipment, and coordinated inventory and supply ordering for efficient operations.
Courtesy Clerk
Stater Bros. Markets
Jurupa Valley, CA
11.2022 - 04.2023
- Assisted customers with bagging groceries, carry-outs, and locating items, enhancing shopping experience and ensuring customer satisfaction.
- Supported store operations by retrieving carts and returning unpurchased items, contributing to a well-organized checkout area.
- Performed maintenance duties including sweeping, cleanup tasks, and breaking down boxes, ensuring store cleanliness and operational efficiency.
Painter/Laborer
R. Brown Construction
Redlands, CA
03.2022 - 11.2022
- Masked entire floors and rooms, applying plastic, paper, and tape to maintain cleanliness during the painting process.
- Prepared and painted surfaces through cleaning, sanding, priming, and applying finishes with brushes, rollers, or spray equipment; mixed colors and estimated materials for accurate project execution.
- Handled materials, cleaned work areas, set up equipment, and assisted crew members to support seamless jobsite operations.
- Supported jobsite operations by handling materials, cleaning work areas, setting up equipment, and assisting crew members as needed.
Crew Member
McDonald’s
Jurupa Valley, CA
06.2021 - 03.2022
- Delivered efficient, friendly customer service by accurately taking orders, processing payments, and promptly resolving inquiries at counter and drive-thru.
- Prepared food and beverages to company standards, ensuring adherence to food safety and quality while effectively utilizing equipment.
- Maintained cleanliness and hygiene in all restaurant areas, rigorously following sanitation procedures and safety protocols.
Education
AA - Psychology
Riverside City College
Riverside, CA06.2025
BA - Psychology
California State Polytechnic University, Pomona
Pomona, CA09.2026
Skills
- Reservation management
- Customer service excellence
- Food safety compliance
- Event Coordination
- POS software
- Inventory management
- Merchandising efficiency
- Effective time management
- Collaborative problem solving
- Flexible and adaptable
- Client relations
Certification
- ServSafe
- Pro Tools
Languages
Spanish
Timeline
Host
Norm's
02.2026 - Current
Courtesy Clerk/Daystocker
Vons
10.2025 - 02.2026
Event Staff
Contemporary Services Corporation
03.2025 - Current
Meat Clerk
Stater Bros. Markets
04.2023 - 07.2023
Courtesy Clerk
Stater Bros. Markets
11.2022 - 04.2023
Painter/Laborer
R. Brown Construction
03.2022 - 11.2022
Crew Member
McDonald’s
06.2021 - 03.2022
BA - Psychology
California State Polytechnic University, Pomona
AA - Psychology
Riverside City College