Joaquin Alarcon
Santa Maria
Summary
Motivated and customer-focused professional with 4+ years of experience in the hospitality industry, seeking to leverage exceptional interpersonal skills, sales acumen, and a dedication to customer satisfaction in a car dealership role. Passionate about delivering personalized service and building lasting client relationships.
Overview
4
4
years of professional experience
Work History
Server
Leo’s Cafe
01.2023 - 09.2023
- Warmly welcomed guests, served their orders with care, and diligently bussed tables to maintain a clean and inviting dining environment
- Experience in creating a welcoming environment aligns with building rapport and trust with automotive clients
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Cecco Ristorante
01.2023 - Current
- Excelled in multitasking by taking customer orders, warmly hosting guests, swiftly bussing tables, and efficiently running food to ensure a seamless and enjoyable dining experience for all customers
- Developed skills in organization and customer satisfaction, applicable to coordinating vehicle showings and test drives
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
Leonardo's Ristorante-Pizzeria
01.2022 - 01.2024
- Ensured a delightful dining experience by promptly clearing tables, warmly greeting guests, offering refreshing water, and attentively catering to their needs throughout their meal
- Skills in attentive service and multitasking can translate into managing customer needs and providing exceptional service in a dealership setting
Roblar Winery
01.2021 - 01.2023
- Skillfully managed both front-of-house and back-of-house duties, ensuring tables were promptly cleared while also efficiently delivering delicious meals to guests, contributing to a memorable dining experience
- Demonstrated ability to work in high-pressure environments and maintain excellent customer interactions, transferable to meeting dealership performance metrics and customer satisfaction goals
Education
High School -
Santa Ynez High School
Skills
- Customer Service Excellence: Proven ability to exceed customer expectations through attentive service and proactive problem-solving, directly transferable to delivering exceptional customer care in the automotive industry
- Sales and Upselling: Adept at identifying customer needs and recommending appropriate products or services, a key skill for understanding customer requirements and offering suitable automotive solutions
- Communication Skills: Strong verbal and written communication abilities, essential for negotiating deals, explaining vehicle features, and building trust with customers
- Time Management: Skilled in managing multiple tasks effectively in fast-paced environments, crucial for balancing multiple customer inquiries and dealership operations
- Team Collaboration: Collaborative team player with a positive attitude and a strong work ethic
- Attention to Detail: Precise and thorough in ensuring customer needs are met accurately and efficiently, critical for matching customers with the right vehicles and handling detailed documentation
Additional Information
- Interests: Passionate about automobiles and understanding customer needs to match them with the right vehicle.
- Skills and Abilities:
- Quick Learner
- Problem Solving
- Communication
- Leadership
Timeline
Server
Leo’s Cafe
01.2023 - 09.2023
Server
Cecco Ristorante
01.2023 - Current
Leonardo's Ristorante-Pizzeria
01.2022 - 01.2024
Roblar Winery
01.2021 - 01.2023
High School -
Santa Ynez High School
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