JOAO PAULO ALVES

1. Staff Management:

• Manage staff scheduling using designated software and share with employer
• Ensure coffee staff completes daily tasks and adheres to standard operating procedures
• Train staff on coffee preparation techniques and café operations - opening, closing, dialing in beans.
• Supervise and mentor café team members
• Train staff to check out cycling items on POS system.
• Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.

2. Inventory and Purchasing:

• Coordinate buying for coffee supplies, beans, milk, pastries, and cleaning products
• Monitor inventory levels and place orders as needed
• Minimize wastage through effective stock rotation and portion control

3.Quality Control:

• Maintain high standards of coffee quality and consistency
• Ensure the café (inside and outside) is kept in top shape at all times
• Conduct regular quality checks on products and service

4..Operations Optimization:

• Coordinate refills and restocking during low-traffic periods
• Implement strategies to improve efficiency and reduce wait times
• Analyze sales data to optimize menu offerings and pricing

5.Communication and Reporting:

• Send regular proposals and reports to employer on café performance and improvement ideas
• Liaise with other departments to align café operations with overall business strategy

6. Customer Experience:

• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Address customer feedback and implement improvements
• Create a welcoming atmosphere that encourages repeat visits
• Upsell coffee beans and other items.

7. Compliance:

• Ensure adherence to health and safety regulations
• Maintain all necessary licenses and certifications for café operations

• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
• Improved customer satisfaction by implementing efficient service procedures and staff training programs.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
• Handled business administration functions such as payroll, cash register counting, and supply ordering.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
• Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
• Managed display products effectively to achieve consistent sales with minimal waste.
• Developed and led barista training programs to improve coffee quality and service speed, elevating customer satisfaction.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.

• Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
• Resolved and investigated complaints regarding service and food quality to prevent loss of business.
• Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
• Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
• Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
• Ensured strict compliance with local food safety guidelines through regular audits and staff training sessions.
• Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.
• Implemented staff training initiatives that improved service quality and increased team morale.
• Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
• Developed and implemented strategies to promote cafe products and increase sales.
• Created new recipes, outlined steps, and training staff on correct preparation.
• Monitored food inventory and supplies to prevent waste.
• Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].

• Addressed any customer concerns or wishes appropriately
• Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations
• Brought forth an energetic attitude and positive spirit
• Brought forth a growing passion for food and hospitality
• Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
• Remained adaptable, flexible, and calm in high-pressure environments
• Explored customer feedback and noted changes to make
• Worked as a dedicated and accomplished orders Professionally for a busy and fast-paced business
• Organized and implemented job roles and functions among employees
• Quickly and accurately handled financial transactions of all types.