Joany Emond
St. Albert,AB
Summary
Detail-oriented Veterinary Technician with many years of relevant experience and specific expertise in Laboratories. Recognized for hardworking, passionate and dedication to excellent animal care and client service. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Lash Technician
Eye Candy Lash Extentions
2022.11 - Current
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Streamlined the consultation process for better understanding of client needs and expectations, resulting in increased satisfaction rates.
- Contributed to a positive salon atmosphere through teamwork, professionalism, and a dedication to high-quality service.
- Provided exceptional aftercare instructions to clients for prolonged lash health and retention between appointments.
- Educated clients on proper at-home maintenance for extended wear of their lash extensions or other treatments performed.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Followed strict safety standards to protect clients from injury or infection.
Licensed Medical Aesthetician and Instructor
The School of Medical Aesthetics
2022.04 - 2022.08
- Welcomed clients arriving for appointments.
- Performed consultations for patients before scheduling treatments.
- Analyzed skin condition and made appropriate product and treatment recommendations.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Discussed procedures and treatment options with clients.
- Performed microneedling, dermaplaning, chemical peels, IPL, laser, radiofrequency procedures.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Stocked treatment rooms with proper supplies.
- Carried out product inventory checks and patients files
- Sterilized equipment for patient treatments.
- Prepare lesson plans to teach the subject
- Participate in the organization, development and structure of the course
- Assist the group of students by answering all their questions and ensuring student development
- Guarantee an evolution of the training with exams
- Organize monthly meetings to ensure the smooth running of the courses
Animal Health Technician
Laval University
2019.12 - 2020.08
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Restrained animals safely during exams and procedures.
- Completed animals examinations and recorded pulse, respiration rate and temperature.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Animal Health Technician
Daubigny Emergency Center
2019.12 - 2020.05
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Established intravenous drips for ongoing hydration in treatment.
- Collected patient biopsies and blood samples for laboratory analysis.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Restrained animals safely during exams and procedures.
- Performed laboratory tasks by developing radiographs and x-ray images and testing blood and bodily fluids.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Answered owner animal health questions and advised on best care practices.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Completed animals examinations and recorded pulse, respiration rate and temperature.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Animal Health Technician
Charles River Laboratories
2017.11 - 2019.11
- Set up studies and followed the guidelines of the experimental protocols.
- Performed various technical activities and appropriate data collection.
- Gave the animals the food they need. Ensures their well-being and clearly communicates any changes in behaviors or clinical signs.
- Followed standard operating procedures and good laboratory practices to meet high quality standards in the company.
- Cleans, washes, disinfects pens and cages of various species and disposes of waste according to prescribed standards.
- Completes various forms and prepares work reports.
Receptionist
Venice Gym
2014.05 - 2017.11
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Manager and Bartender
Dooly's
2012.10 - 2014.11
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights and weekends.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Set up glassware, liquor and other necessary supplies for special events.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized and safe environment for employees.
Education
Medical Aesthetician
The School of Medical Aesthetics
Laval, Qc03.2022
Veterinary Technician
College LaFlèche
Trois-Rivières, QC05.2017
High School Diploma -
École Secondaire De La Seigneurie
Québec, QC06.2011
Skills
- Adaptability
- Positive Attitude and Energetic
- Personal Initiative
- Medical History Collection
- Laboratory Skills
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Lash Technician
Eye Candy Lash Extentions
2022.11 - Current
Licensed Medical Aesthetician and Instructor
The School of Medical Aesthetics
2022.04 - 2022.08
Animal Health Technician
Laval University
2019.12 - 2020.08
Animal Health Technician
Daubigny Emergency Center
2019.12 - 2020.05
Animal Health Technician
Charles River Laboratories
2017.11 - 2019.11
Receptionist
Venice Gym
2014.05 - 2017.11
Manager and Bartender
Dooly's
2012.10 - 2014.11
Medical Aesthetician
The School of Medical Aesthetics
Veterinary Technician
College LaFlèche
High School Diploma -
École Secondaire De La Seigneurie
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