Joan P Cowan
Student
Kitchener,ON
Summary
My positive attitude and strong work ethic are an asset to any employer. I am autonomous, bilingual, organized, and have excellent customer service and interpersonal skills. I am a Critical thinker, pay close attention to detail, and am proficient in time management.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Team Member
Toyota Motor Manufacturing Canada
Woodstock, ON
04.2007 - 11.2021
- High paced quality-driven assembly line work
- Tow motor delivery driver
- Elected Joint Health & Safety committee representative
- Proven ability to work in a timely and accurate manner
- Kaizen Circle Leader working in teams in pursuit of continuous improvement
- Pursued learning opportunities to advance knowledge and take on leadership roles.
Certified Billing Representative
Nucomm International
St.Catherines, ON
08.2001 - 04.2007
- Researched and credited accounts
- First-level Technical support
- Provided training and floor support
- Proficient in multiple software applications including, Remedy, Request, Cable Data, Scopes, Convergys and Icoms
- Increased customer satisfaction by resolving issues.
- Handled high volumes of calls per day to address customer inquiries and concerns.
Dining Room Supervisor
Prince of Wales Hotel
Niagara-on-the-Lake, ON
05.1997 - 08.2001
- Carried out and supported five-diamond world-class dining establishment standards
- Managed all aspects of the dining room, staff, schedules, billing, and one-on-one guest services
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
Education
Law Clerk - Law Clerk
Seneca College
Toronto, ON 01.2022 - Current
Bookkeeping - Bookkeeping
Algonquin College
Ottawa, ON 01.2022 - Current
Ontario - undefined
The School of Adult and Continuing Education, Secondary
Skills
Great communicator Excellent time-keeping skills Ability to work under pressure
Cash Handling
Technical Support
Training and mentoring
Sales expertise
Team Building
Complaint resolution
Decision-Making
Interpersonal Communication
PPE Compliance
Attention to Detail
Data Entry
Analytical and Critical Thinking
Good Telephone Etiquette
Teamwork and Collaboration
Teambuilding
Staff education and training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Law Clerk - Law Clerk
Seneca College
01.2022 - Current
Bookkeeping - Bookkeeping
Algonquin College
01.2022 - Current
Team Member
Toyota Motor Manufacturing Canada
04.2007 - 11.2021
Certified Billing Representative
Nucomm International
08.2001 - 04.2007
Dining Room Supervisor
Prince of Wales Hotel
05.1997 - 08.2001
Ontario - undefined
The School of Adult and Continuing Education, Secondary