Joan P Cowan
Student
Kitchener,ON
Summary
My positive attitude and strong work ethic are an asset to any employer. I am autonomous, bilingual, organized, and have excellent customer service and interpersonal skills. I am a Critical thinker, pay close attention to detail, and am proficient in time management.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Team Member
Toyota Motor Manufacturing Canada
Woodstock, ON
04.2007 - 11.2021
- High paced quality-driven assembly line work
- Tow motor delivery driver
- Elected Joint Health & Safety committee representative
- Proven ability to work in a timely and accurate manner
- Kaizen Circle Leader working in teams in pursuit of continuous improvement
- Pursued learning opportunities to advance knowledge and take on leadership roles.
Certified Billing Representative
Nucomm International
St.Catherines, ON
08.2001 - 04.2007
- Researched and credited accounts
- First-level Technical support
- Provided training and floor support
- Proficient in multiple software applications including, Remedy, Request, Cable Data, Scopes, Convergys and Icoms
- Increased customer satisfaction by resolving issues.
- Handled high volumes of calls per day to address customer inquiries and concerns.
Dining Room Supervisor
Prince of Wales Hotel
Niagara-on-the-Lake, ON
05.1997 - 08.2001
- Carried out and supported five-diamond world-class dining establishment standards
- Managed all aspects of the dining room, staff, schedules, billing, and one-on-one guest services
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
Education
Law Clerk - Law Clerk
Seneca College
Toronto, ON 01.2022 - Current
Bookkeeping - Bookkeeping
Algonquin College
Ottawa, ON 01.2022 - Current
Ontario - undefined
The School of Adult and Continuing Education, Secondary
Skills
Great communicator Excellent time-keeping skills Ability to work under pressureundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Law Clerk - Law Clerk
Seneca College
01.2022 - Current
Bookkeeping - Bookkeeping
Algonquin College
01.2022 - Current
Team Member
Toyota Motor Manufacturing Canada
04.2007 - 11.2021
Certified Billing Representative
Nucomm International
08.2001 - 04.2007
Dining Room Supervisor
Prince of Wales Hotel
05.1997 - 08.2001
Ontario - undefined
The School of Adult and Continuing Education, Secondary
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