JOANN KRISTIE NAVEA

• Improved forecast accuracy by coordinating with Sales and Demand Planning teams.
• Enhanced in-stock availability through inventory recommendations and optimized product flow.
• Led customer meetings to drive collaboration and improve supply chain execution.
• Increased operational efficiency by establishing KPIs and maintaining data integrity.
• Supported promotional planning with execution assistance and postmortem process analyses.

• Achieved accuracy in customer order processing from receipt to delivery.
• Informed customers promptly about delivery schedule changes and shipment delays.
• Reviewed CIA Tool to update orders and ensure accurate delivery dates.
• Coordinated with internal departments to address item availability and shortages.
• Communicated effectively with warehouse teams regarding order and shipment changes.
• Resolved customer error codes swiftly, ensuring seamless communication with sales representatives.

• Delivered exceptional service by efficiently processing customer transactions and requests.
• Ensured compliance with cash-handling procedures, maintaining accuracy and integrity.
• Managed lottery services and supported front store tasks, including inventory management.
• Performed administrative duties and assisted various departments as needed.
• Implemented company standards consistently, enhancing operational efficiency and service quality.

• Ensured accurate inventory levels by conducting timely cycle counts in warehouse.
• Resolved inventory discrepancies through thorough investigation and analysis of counts.
• Updated warehouse systems to reflect accurate inventory adjustments and levels.
• Collaborated with Inventory Control Manager on shipment shortage investigations and updates.
• Assisted in preparation and disposal of damaged or returned goods efficiently.
• Revised and updated warehouse picking slot labels for improved operational efficiency.

• Main responsibilities include operations supervision, project delegations, business reviews, policy implementation, initiate/lead process improvement & synergies, and drive group-wide goals & objectives
• Other responsibilities: Developing Unit Leaders, performing administrative duties such as performance reviews, performance appraisal, planning training for direct reports, perform recruitment activities as needed, and preparing a business continuity plan (back-up support)

· Main responsibilities include team oversight, developing team members, performing administrative duties, driving team objectives, and initiating process improvement projects and best practice sharing across teams

Supply Chain Development Unit Lead (Oct 2012 - Jun 2018)

· Lead efforts in the maintenance, enhancements, and troubleshooting of supplier tools and databases such as supplier scorecard, supplier forecast, and non-conformance report; ensure Supplier Portal Helpdesk support availability to address supplier inquiries; conduct supplier trainings; work with division stakeholders and suppliers on database requirements for tool enhancement or development, and conduct testing prior to launch

· Perform back-up support on travel and purchasing related functions such as sourcing, request for quotation, creating cost comparison & providing recommendations, purchase order issuance, shipment tracking, supplier follow-up, contract management, and assist on payment processing

Commercial and Industrial Motors Unit Lead (May 2010 - Sep 2012)

· Drive division specific goals and objectives and ensure the team’s support to commodity managers on tasks such as material surcharge analysis and approval, KPI reports, tracking cost reduction projects, and material spend analysis; Process Engineering Change Notice/Order, Request for Quotation (RFQ), and part approvals; Monitor Supplier Corrective Action Report; Support New Product Development requirements, and process improvement/standardization initiatives