Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joanne Vickers

Salinas

Summary

Motivated and dependable professional with a background in customer service, small business ownership, and team leadership. Skilled in communication, multitasking, and problem-solving. Eager to bring a strong work ethic and a positive attitude to a dynamic team environment. Ready to rejoin the workforce and contribute value through proven experience and a willingness to learn.

Overview

41
41
years of professional experience

Work History

Administrative Assistant

LoneStar Electric
10.2002 - Current
  • Monitored partner performance and provided feedback on areas of improvement.
  • Oversaw daily activities, ensuring adherence to safety regulations and operational standards.
  • Streamlined operations by implementing process improvements to enhance efficiency and reduce costs.
  • Led initiatives focused on quality assurance, resulting in improved customer satisfaction ratings.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.

Domestic Manager

Vickers
11.1992 - Current
  • Oversaw daily household operations, ensuring seamless functionality and adherence to family needs.
  • Managed budgets effectively, optimizing resource allocation for household expenditures.
  • Coordinated schedules and activities for family members, improving time management and efficiency.
  • Developed and implemented organizational systems for household inventory and supplies management.

Customer Service Representative

SoftBank (Call Center)
01.1993 - 01.1996
  • Acquired and maintained several high-profile customer relations, including Lucas Arts, and Sierra Entertainment.
  • Managed high-volume inbound calls, resolving customer inquiries efficiently.
  • Guided customers through product features, enhancing user experience and satisfaction.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided support to customers via phone, handling inquiries and resolving issues in a professional manner.
  • Logged service issues and followed up on resolutions.
  • Maintained a high customer satisfaction rating through effective communication and patience.

Owner / Operator

Patchs Cafe
01.1985 - 01.1992
  • Founded and managed a successful local cafe, overseeing all aspects of operations.
  • Hired, trained, and supervised staff to ensure high-quality service.
  • Handled inventory, bookkeeping, vendor relationships, and daily finances.
  • Built a loyal customer base through excellent service and a welcoming environment.

Education

High School -

Monterey High School
Monterey, CA
01.1981

Skills

  • Customer Service & Communication
  • Team Leadership & Staff Training
  • Cash Handling & Point-of-Sale Systems
  • Conflict Resolution
  • Organization & Time Management
  • Phone Etiquette & Call Center Procedures
  • Food Service Operations
  • Adaptability & Reliability

Additional Information

  • Willing to undergo training and certification as needed
  • Comfortable using modern technology and learning new systems
  • Available for flexible scheduling, including weekends or part-time roles

Timeline

Administrative Assistant

LoneStar Electric
10.2002 - Current

Customer Service Representative

SoftBank (Call Center)
01.1993 - 01.1996

Domestic Manager

Vickers
11.1992 - Current

Owner / Operator

Patchs Cafe
01.1985 - 01.1992

High School -

Monterey High School

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Joanne Vickers