Joanne Ramos Fancobit
Richmond
Summary
Business development professional with track record of driving growth and fostering strong client relationships. Adept at identifying market opportunities and creating strategic initiatives that deliver results. Skilled in negotiation, project management, and market analysis. Known for effective team collaboration and adaptability to evolving business needs.
Overview
17
17
years of professional experience
Work History
Business Development Consultant
Signature Automotive Group Ltd
09.2018 - Current
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
- Improved client retention rates with tailored relationship management strategies and regular engagement activities.
- Managed needs of more than 3 customers at once using strong prioritization and multitasking abilities.
Customer Service/ Call Centre
FedEx Canada
09.2016 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Member Banking Specialist
Coast Capital Savings Federal Credit Union
Surrey , British Columbia
06.2012 - 06.2016
- Enhanced customer satisfaction by resolving account inquiries promptly.
- Assisted clients with banking transactions to ensure accurate processing.
- Improved operational efficiency by streamlining account management procedures.
- Provided technical support for digital banking services, enhancing user experience.
- Collaborated with team members to ensure seamless branch operations.
- Increased client retention with personalized banking solutions.
- Processed loan applications to facilitate financial growth for clients.
- Identified opportunities for cross-selling banking products.
- Assisted in fraud detection efforts to protect client assets.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
Customer Reception Coordinator/Senior Bank Teller
Coast Capital Savings Federal Credit Union
05.2008 - 06.2012
- Managed front desk operations, ensuring smooth daily activities.
- Improved visitor satisfaction by promptly addressing inquiries and concerns.
- Coordinated meeting room bookings for efficient space utilization.
- Enhanced communication with effective scheduling and organization of appointments.
- Assisted in administrative tasks to support overall office management.
- Streamlined check-in process, enhancing guest experience.
- Maintained reception area for welcoming and professional environment.
- Managed phone and email communications, ensuring timely responses.
- Supported team with administrative duties, contributing to efficient workflow.
- Scheduled appointments for optimal time management and resource allocation.
- Coordinated office supplies and inventory, ensuring availability of necessary materials.
- Trained new reception staff to maintain high service standards.
- Supported security protocols, ensuring safety of premises.
- Assisted new employees with onboarding processes, creating smooth transition into company culture.
- Managed multi-line phone system, directing calls to appropriate departments and minimizing wait times.
- Provided exceptional support during peak periods of activity by multitasking effectively under pressure.
- Upheld high standards of accuracy while maintaining records pertaining to visitor logs or other relevant reception data.
- Maintained welcoming environment with organized reception area, contributing to positive first impressions.
- Reduced missed appointments by implementing reminder systems via email or phone calls prior to scheduled times.
Education
Associate of Science - Medical Office Assistant Certificate
British Columbia Institute of Technology
Burnaby03-2026
Associate of Arts - Applied Project Management Certificate
Langara College
Vancouver04-2024
Skills
- CRM management
- Prospect management
- Lead generation
- Client relationship management
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Self motivation
Languages
English
Full Professional
Timeline
Business Development Consultant
Signature Automotive Group Ltd
09.2018 - Current
Customer Service/ Call Centre
FedEx Canada
09.2016 - 09.2018
Member Banking Specialist
Coast Capital Savings Federal Credit Union
06.2012 - 06.2016
Customer Reception Coordinator/Senior Bank Teller
Coast Capital Savings Federal Credit Union
05.2008 - 06.2012
Associate of Science - Medical Office Assistant Certificate
British Columbia Institute of Technology
Associate of Arts - Applied Project Management Certificate
Langara College
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