Joanne Taylor
Medicine Hat,AB
Summary
Dynamic Office Administrator with a proven track record at Excel Physical Therapy, excelling in office management and customer service. Skilled in invoice processing and employee training, I foster strong client relationships and enhance operational efficiency. Proficient in Microsoft Office, I consistently deliver exceptional results while addressing diverse client needs.
Overview
40
40
years of professional experience
Work History
Office Administrator
Excel Physical Therapy
Medicine Hat, Alberta
09.2009 - 04.2025
- Coordinated and managed daily administrative operations of the office.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Processed invoices on a timely basis according to established procedures.
- Organized and maintained filing systems, including electronic databases and records.
- Developed strong relationships with clients through excellent customer service skills.
- Assisted in recruiting, onboarding and training new employees.
Bank Customer Service Representative
BMO Bank of Montreal
Medicine Hat, Alberta
09.2002 - 07.2008
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Processed wire transfers for both incoming and outgoing funds as requested by customers.
- Assisted with training new staff members on proper customer service techniques.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Verified customer identification information with the applicable documents according to bank policies.
Bank Customer Service Representative
BMO Bank of Montreal
Calgary, AB
04.1985 - 07.2002
- Processed customer transactions accurately and efficiently.
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Created reports summarizing daily transactions for review by senior management staff.
- Provided assistance with opening new accounts such as savings or checking accounts.
- Identified opportunities to cross-sell additional products or services based on customer needs.
Education
High School Diploma -
St Mary's High School
Calgary, ABSkills
- Office management and organization
- Invoice processing and documentation
- Employee training and development
- Appointment scheduling
- Problem solving and analysis
- Customer service excellence
- Microsoft Office proficiency
References
References available upon request.
Timeline
Office Administrator
Excel Physical Therapy
09.2009 - 04.2025
Bank Customer Service Representative
BMO Bank of Montreal
09.2002 - 07.2008
Bank Customer Service Representative
BMO Bank of Montreal
04.1985 - 07.2002
High School Diploma -
St Mary's High School
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