Joanne Talavera
109 7th Street NW, Portage La Prairie, MB ,MB
Summary
Driven and adaptable professional with a proven track record of leadership and problem-solving skills, honed across roles at Southern Health - Lion's Prairie Manor and other esteemed organizations.
Demonstrates a continuous improvement mindset and adept computer knowledge, achieving significant results in fast-paced environments.
Excels in team-building and effective communication, ensuring operational excellence and enhanced service quality.
Dependable employee establishes rapport and trust with dementia patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Safety-focused, hardworking driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
48
48
years of professional experience
Work History
Recreation/Activity Worker
Southern Health - Lion's Prairie Manor
09.2020 - Current
- Kept athletic and games equipment and facilities organized and maintained.
- Provided clear instruction to activity and resident participants to deliver fun and maintain safety.
- Monitored participation in recreational activities to provide assistance to resident's.
- Transported and escorted program residents to and from activities and on field trips.
- Fill appropriate reports for management regarding status of resident's participation in programs, 1-1 visits, assist feeding.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to resident's.
- Trained new staff members on conducting programs, events and following safety procedures.
- Assisted in preparing recreational materials and supplies for each activity/program.
- Supervised resident activities to address behavioral issues and promote fun, safety and inclusivity.
- Transport and assist feed resident's at meal/snack times. Fold aprons and set on tables for resident's to wear.
- Serve afternoon coffee cart beverages and snack items to resident's.
- Feed fish in 3 fish tanks in building.
- Assist Health Care Aides with assist feeding evening snack and beverage to resident's.
- End of shift; take out dirty laundry and dirty dishes from recreation room to laundry room and kitchen.
- End of shift; wipe down all surfaces in recreation room, maintaining cleanliness.
- Ensure resident cat is in recreation room before end of shift. Provide fresh food and water, as required.
- End of shift; lock closet doors, fridge, front and back doors to recreation room, shut all lights out, and ensure Recreation Manager's office is locked.
Dietary Aide
Southern Health - Lion's Prairie Manor
10.2019 - 08.2020
- Served meals to up to 40 resident's in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Discarded outdated food products and maintained waste disposal procedures.
- Developed and maintained accurate nutrition records and databases (CHIT).
- Participated in RCC meetings and other committees related to nutrition care.
Health Care Partner
Daughter On Call
11.2018 - 10.2019
- Accommodated each client's individual needs in their homes or health care facility.
- Provided personal care (dressing, undressing, shower, bathing, hair washing/drying) to client's.
- Provided companionship to client's.
- Provided alzheimer/dementia care support.
- Perform general housekeeping and laundry duties.
- Perform light meal preparation and serve to client.
- Medication Administration.
- Perform other tasks and duties as outlined in client's care plan, as required.
- Enter record keeping of each client's visit on mobile device.
Pharmacy Technician
Shoppers Drug Mart
09.2007 - 11.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Handling customer prescription pick up and assisting with cashier (POS) system duties as required.
- Increased sales year after year, started with processing 300+ RX's daily in 2007/2008, finished with up to 700+ RX's daily in 2018.
Supervisor, Trainer and Equipment Operator
McCain Foods (Canada)
05.1979 - 10.2005
- Production/Packaging Supervisor; applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management, while achieving production standards and minimizing waste levels, maintaining and improving production quality.
- Supervision of 30 unionized employees providing hands on leadership and direction by coaching and managing in a positive and constructive fashion.
- Responsible for employee scheduling and time keeping.
- Develop and maintain safe working environment.
- Lead Trainer; evaluated employee performance and coached and trained to improve weak areas.
- Designated record keeping for Training Department.
- Developed, tailored and delivered SOP's (Standard Operating Procedures).
- Quality Assurance Lab Technician; responsible for laboratory sampling and record keeping every 30 minutes.
- Quality Assurance Support Technician; responsible for ICP's (Internal Control Plan) in laboratories, retention sampling, online shift auditing, assisting microbiologist, provide vacation coverage for lab technicians.
- Chemical Additive Technician; responsible for oils, mixes, interplant cuttings, audits, retention, segregation sampling and record keeping.
- Equipment Operator; responsible for equipment operation, sanitation, and mini laboratory sampling of products.
Part Time Dietary Aide
East View Lodge
10.1976 - 10.1978
- While attending high school; Served meals and beverages to resident's in accordance with established schedules and dietary procedures.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness/sanitizing for tables and floors in dining room.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Education
Pharmacy Technician Diploma -
Robertson College
Brandon, MB06.2007
High School Diploma -
Neepawa Collegiate Institute
Neepawa, MB06.1978
Skills
- Strong motivation to succeed, quick learner who pays close attention to details
- Strong work ethic which translates to being dependable, reliable, flexible and adaptable
- Proven leadership, problem solving and enhanced leadership skills
- Excellent interpersonal, organizational and team-building skills
- Cultural awareness
- Excellent negotiation and time management ability
- Effective verbal and written communication skills
- Continuous improvement mindset
- Results oriented and possess a successful track record in an ever- changing fast paced environment
- Adept at computer knowledge
Timeline
Recreation/Activity Worker
Southern Health - Lion's Prairie Manor
09.2020 - Current
Dietary Aide
Southern Health - Lion's Prairie Manor
10.2019 - 08.2020
Health Care Partner
Daughter On Call
11.2018 - 10.2019
Pharmacy Technician
Shoppers Drug Mart
09.2007 - 11.2018
Supervisor, Trainer and Equipment Operator
McCain Foods (Canada)
05.1979 - 10.2005
Part Time Dietary Aide
East View Lodge
10.1976 - 10.1978
Pharmacy Technician Diploma -
Robertson College
High School Diploma -
Neepawa Collegiate Institute
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