Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Hi, I’m
Joanne Starratt
Vancouver,British Columbia
Summary
Overview
34
years of professional experience
Work History
Save on FoodsVancouver, BC
Cashier
06.2018 - Current
Job overview
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
Scobey/Canada SafewayVancouver, BC
Cashier
06.2007 - 06.2015
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
7 Eleven StoreVancouver, BC
Sales Associate/Cashier
04.1989 - 04.2007
Job overview
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Followed company safety regulations to maintain safe work environment.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
- Enforced dressing room rules to prevent vandalism and theft.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Maintained clean, orderly and well-stocked register area.
- Processed customer purchases and returns via cash and credit card.
- Kept store presentable with regular cleaning and organization.
- Counted cash at end of shift and prepared bank deposits.
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked closely with front-end staff to assist customers.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Delivered consistent and dedicated service through front-end customer engagement.
- Helped with purchases and signed customers up for rewards program.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Asked detailed questions to determine appropriate items to fill customer needs.
- Reported damaged items and incorrect pricing to supervisor.
- Promoted specific items to drive sales and achieve add-on purchases.
- Presented complementary merchandise to increase sales of promotional items.
- Promoted warranty sales, loyalty initiatives and private-label credit cards, educating patrons on features and benefits.
- Ordered new product to keep popular items well-stocked.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Education
Academy of Learning Burnaby, BC
Office Administration Diploma from Office Administration
01.2009
University Overview
Queen Elizabeth SecondarySurrey, BC
High School Diploma
03.1983
University Overview
Skills
- Cash Handling
- Customer Service
- POS Systems
- Pricing and Markdowns
- Inventory Stocking
- Payment Processing
- Credits and Refunds
- Product Scanning
- Problem Solving
- Reliable and Responsible
- Honest and Ethical
- Cash Register Operations
- Cleaning and Sanitizing
- Honest and Dependable
- Customer Assistance
Timeline
Cashier
Save on Foods
06.2018 - Current
Cashier
Scobey/Canada Safeway
06.2007 - 06.2015
Sales Associate/Cashier
7 Eleven Store
04.1989 - 04.2007
Academy of Learning
Office Administration Diploma from Office Administration
Queen Elizabeth Secondary
High School Diploma
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