Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Joanne Rowe

Elora,ON

Summary

Dynamic sales professional with a proven track record at ADI Global Distribution, excelling in sales operations. Expert in pipeline management, I consistently enhanced customer satisfaction and drove revenue growth through strategic account development. Committed to fostering high-performing teams and achieving ambitious targets.

Results-driven sales professional with strong track record in driving revenue growth and building strategic client relationships. Skilled in market analysis, sales Proficient in CRM systems, negotiation, and communication, bringing value through high standards and goal-oriented performance.

Overview

30
30
years of professional experience

Work History

Area Sales Executive

ADI Global Distribution
04.2022 - Current
  • Prepared sales presentations for clients showing success and credibility of products.
  • Calculated sales commission for sales team of 5 Outside Sales representatives.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, enhancing customer experience.
  • Trained and mentored junior sales representatives to improve their skills and overall performance.
  • Managed key accounts, ensuring high levels of service quality and fostering long-term relationships.
  • Demonstrated exceptional communication skills in addressing client concerns, resolving issues promptly, and preventing potential roadblocks.
  • Monitored sales team performance, analyzed sales data, and reported information to area managers.
  • Provided regular sales forecasts and activity reports to keep leadership informed of progress toward goals, enabling quick adjustments as needed.
  • Optimized sales pipeline by effectively managing leads, inquiries, and follow-ups, resulting in higher conversion rates.
  • Negotiated favorable terms with clients, optimizing profitability while maintaining customer satisfaction.
  • Leveraged CRM tools to track interactions with clients efficiently, streamlining the entire sales process from prospecting to after-sales support.

Branch Manager

ADI Global Distribution
04.2007 - 04.2023
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
  • Built long and trusted relationships with the Vender community.

Operations Manager

BURTEK SYSTEMS - Purchased by ADI GLOBAL DIST
10.1995 - 04.2007
  • Streamlined operational processes, enhancing overall efficiency and reducing turnaround times.
  • Led cross-functional teams to implement strategic initiatives, driving continuous improvement across operations.
  • Coordinated resource allocation, optimizing workforce utilization and minimizing waste in daily operations.
  • Developed training programs for staff, fostering skill development and improving team performance.
  • Managed vendor relationships, ensuring quality service delivery and adherence to contractual obligations.
  • Established key performance indicators, monitoring progress and driving accountability within the team.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

GED -

NORTH PEEL SECONDARY
Brampton, ON

Skills

  • Sales operations
  • Sales presentations
  • Sales process
  • Territory management
  • Cross-selling techniques
  • Sales team supervision
  • Pipeline management
  • KPI tracking
  • Partnership development
  • New account development
  • Territory and account management
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Team motivation

Accomplishments

  • Achieved Top Performing Branch worldwide Exceeded ALL KPI goals for 52 Months straight . Annual revenue over $100+ million

  • Received Prestigious Hall of Fame Award 2022
  • Received Top revenue Pinnacle Award yearly from 2008-2022

Languages

English

Timeline

Area Sales Executive

ADI Global Distribution
04.2022 - Current

Branch Manager

ADI Global Distribution
04.2007 - 04.2023

Operations Manager

BURTEK SYSTEMS - Purchased by ADI GLOBAL DIST
10.1995 - 04.2007

GED -

NORTH PEEL SECONDARY

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Joanne Rowe