Joanne Raymond
Scarborough,ON
Summary
Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Executive Assistant
Grip Enterprisers Corporation
09.2019 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Senior Group Manager
TD Bank
03.2014 - 09.2018
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Collaborated with cross-functional teams to maintain project progress.
- Developed and implemented performance monitoring systems to track team progress.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Branch Manager
TD Bank
09.2010 - 01.2014
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Examined customer loan applications for loan approvals and denials.
- Boosted sales and customer loyalty through incentive programs.
- Developed strategic plans for day-to-day financial operations.
Manager of Financial Services
TD Bank
01.2010 - 01.2014
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
Education
Mutual Fund Certified - Financial Math
University of Toronto
Toronto, ONAssociate of Arts - Finance
Seneca College of Applied Arts And Technology
North York, ON05.1994
Skills
- Mail Management
- Meeting Planning
- Social Media Management
- Quality Control
- Invoice Processing
- Strategic Planning
- Customer Service
- Staff Management
- Scheduling
- Business Administration
- Customer Service-Oriented
- Schedule Management
- Executive Support
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Executive Assistant
Grip Enterprisers Corporation
09.2019 - Current
Senior Group Manager
TD Bank
03.2014 - 09.2018
Branch Manager
TD Bank
09.2010 - 01.2014
Manager of Financial Services
TD Bank
01.2010 - 01.2014
Mutual Fund Certified - Financial Math
University of Toronto
Associate of Arts - Finance
Seneca College of Applied Arts And Technology
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