Summary
Overview
Work History
Skills
Timeline
Generic

Joanne Pick

Duncan,BC

Summary

Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability. Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.

Overview

14
14
years of professional experience

Work History

Customer Service Professional

H&R Block
Nanaimo, BC
01.2010 - 01.2024
  • Welcoming clients
  • Booking appointments
  • Intake and registration of drop off files.
  • Assisting staff
  • Reminder calls for appointments
  • Processing payments and loading company cards for returns
  • Calling clients to advise of completion of files
  • Ordering/Receiving supplies
  • Daily cash out and bank deposits
  • General housekeeping
  • Restocking supplies during shifts
  • Organize receipts for files
  • Scheduling
  • Training of staff
  • Reports
  • University Village

Secretary

School District 68
Nanaimo, BC
01.2012 - 01.2023
  • Entering attendance
  • Answering phones
  • Typing letters and documents
  • Instrumental in data transfer from one program to another
  • Warranty administration
  • POs and DOS systems
  • Maintenance requests
  • Lunch program for students
  • Setting travel arrangements
  • Itineraries
  • Student, teacher and parent requests
  • Agendas
  • Taking, transcribing and distribution of the minutes of meetings

Skills

  • Typing
  • Data Entry
  • Customer Service
  • Microsoft Office Suite
  • Conflict resolution
  • Bank deposits
  • Cash handling

Timeline

Secretary

School District 68
01.2012 - 01.2023

Customer Service Professional

H&R Block
01.2010 - 01.2024
Joanne Pick