Joanne Piazza
Milton,Ontario
Summary
Results-driven Human Resources Executive who leverages people and best practices to create accountable performance. Change agent with history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage and retain strong and diverse talent.
Leader with a clear focus on meeting and exceeding organizational targets while maintaining compliance and employee satisfaction. Driven to maximize resource utilization and boost performance with proactive strategies. History of enhancing collaboration and controls across all areas of company operations.
Overview
13
13
years of professional experience
Work History
Director of Human Resources
Praesentia Healthcare
12.2020 - Current
- Partner with executive and senior leadership to develop and drive business practices
- Proactively coach and partner with leaders on organizational effectiveness, performance management, engagement and development; including progressive discipline, reward and recognition programs, and training
- Oversee programs and initiatives that enhance the overall employee experience
- Identify and execute best practices that align with the organization’s goals and initiatives
- Develop, lead, and optimize effective employee engagement initiatives
- Serve as the lead HR Business Partner across the organization to develop processes and procedures across shared services
- Responsible for employee relations that support employees and leaders in alignment with our cultural values
- Develop and implement strategies that support the vision of the organization
- Identify, implement, and monitor employee performance review process to meet departmental and company objective and goals
- Establish and implement HR efforts that effectively communicate and enable accountability and success across the organization
- Maintain current knowledge of industry trends and employment legislation in ensure regulatory compliance
- Identify trends that impact the organizational objectives
- Collaborate with and coach leaders on performance management, aligned with compensation/recognition program
- Evaluate effectiveness of current compensation programs
- Ensure compensation is designed to effectively align with talent/performance management strategy
- Experience with both the creation of people strategy and its tactical execution
- Proven ability to identify business needs and cultivate a corporate culture that aligns with the business strategy to exceed company objectives.
Sr. Human Resources Manager (Head of HR)
DGI Supply
04.2018 - 01.2021
- Reporting to the CEO as the trusted partner and advisor to the CEO and executive team to create a robust human resources strategy to support future company growth and shape its culture
- Served on Executive Committee and participate in other management committees
- Oversee multi-state payroll and audits on payroll processes and procedures
- Collaborative leader with the ability to innovate, inspire, challenge, and motivate others to achieve challenging objectives
- Develop and implement policies and procedures; update and maintain Employee Policies and Procedures Handbook
- Stay abreast of City, State, and Federal labor law and regulatory agencies
- Communicate policies and pertinent issues to staff
- Oversee all legal matters and partner with legal counsel as appropriate
- Conflict management and resolution to effectively resolve disputes in a wide variety of circumstances
- Ensure effective management of all HR database systems, including record compliance, accuracy, and completeness
- Leverage data for goal setting, strategic decision-making and for HR analyses
- Extensive experience with ADP Workforce Now and other HRIS and ATS systems
- Ability to observe, assess, recommend, and execute after considering input from a wide range of constituents
- Continuous strategic planning supported with data – a metric-driven approach
- Promote effective communication and education strategies with management and employees regarding all elements of the company's business and people strategies
- Promote company culture, work-life effectiveness, and wellness
- Responsible for identifying, creating, and implementing initiatives and training to promote diversity, equity, and inclusion throughout the organization
- Build/lead recruiting processes throughout the organization to support significant, continued growth
- Design organizational structures to support scale/growth
- Design and implement training and development programs that support succession planning and opportunities for internal growth and promotion opportunities
- Lead the design, development and implementation of talent and leadership development programs to support the identification and nurturing of high-impact, top talent.
- Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
Senior Director of Human Resources (Head of HR)
MD Medical Group
01.2015 - 01.2020
- Reporting to the CEO as the trusted partner and advisor to the CEO and executive team to create a robust human resources strategy to support future company growth and shape its culture
- Private equity-backed, fast-growth startup, acquiring primary care and pediatric practices throughout Texas
- Acquired 38 Primary Care and Pediatric Practices during tenure taking the company from 250 to 1100 employees ending with 58 Primary Care and Pediatric Practices throughout the DFW metro and Houston areas
- Ensure alignment with corporate direction, strategic initiatives, and Human Resources best practices
- (e.g., talent recruitment, development, and training; associate engagement; performance management; legal/regulatory compliance; compensation, safety and benefit policies and practices)
- Partner with executive and senior leadership to develop and drive business practices that support business objectives
- Direct staffing and recruiting process to ensure the availability of employees to satisfy the current needs, as well as projected “critical skills” in the future
- Partner with the leadership team and management to enhance their abilities of attracting stable, highly qualified candidates through enlightened recruiting, evaluation, and selection programs
- Provide expert HR counsel in the areas of performance management, change management, compensation, organizational development, recognition programs, succession planning, training, leadership, labor and employee relations and work environment issues
- Actively identify gaps, proposes, and implement changes necessary to cover risks
- Investigate and advise management in appropriate resolution of associate relations issues such as: working conditions, disciplinary actions, associate, and applicant appeals, Equal Employment, Hotline calls, documentation procedures, or other HR related matters as required
- Ensure compliance with all applicable federal, state, and local laws and regulations relating to fair employment practices, employee safety and health, as well as company policies and procedures
- Provide guidance to managers in handling difficult or complex associate relations issues and in resolving complaints or disputes
- Advises managers on appropriate disciplinary actions to ensure consistency
- Responsible for employee relations strategies, ensuring consistent interpretation and implementation of policies and procedures.
Human Resources Manager
Multi Packaging Solutions
01.2012 - 01.2015
- Oversight in all aspects of human resource strategies and tactical execution reporting to the SVP of Operations
- Multi-Site/State management for 3 facilities that include: Dallas, San Angelo, and Albuquerque, NM
- Monitor requisitions, interview questions, and hiring process to ensure quality candidates submitted to management
- Identify, evaluate, and direct administration of staffing strategies, monitor hiring processes, applicant tracking and analysis
- Successfully reduced turnover by 50%
- Develop and recommend policies and procedures to promote improvement and efficiency
- Established and maintain an open-door policy
- Identify and resolve employee issues through regular contact with all employees
- Conduct investigations - coordinate, recommend, and participate in disciplinary or termination proceedings
- Benefits administration – new hire orientation, benefit eligibility and enrollment, employee leave (FMLA, Disability, Workman’s Comp., STD, LTD, etc.)
- Represent MPS in unemployment hearings and investigations
- Ensure compliance with federal and state employment regulations, company policies and procedures
- Assist with risk management as it relates to employee safety and awareness
- Managed payroll and all audit processes
- Evaluate and review hourly and salary performance evaluations
- Contract negotiations that include staffing agencies, corporate background checks, drug testing, and vendors
- Manage the human capital performance management process
- Leverage technology for training, communication, and collaboration
Education
Master of Arts - Human Resources Management
Wayland Baptist University
Bachelor of Science - Public Administration
W.T. A&M University
Canyon, TX.Bachelor of Science - Political Science
W.T. A&M University, Management
Canyon, TXSHRM) – Senior Certified Professional Harvard – The HR-Executive Suite Connection Program Lean Six Sigma Yellow Belt Certification -
Skills
- Staff compensation
- Training development
- Employee engagement
- Personnel information systems
- Compliance
- Performance evaluation
- Payroll management
- Conflict mediation
- Data analyzing
- Recruitment and hiring
- Leadership development
- Collaboration
Certifications
Society for Human Resource Management (SHRM) – Senior Certified Professional
Harvard – The HR-Executive Suite Connection Program
Lean Six Sigma Yellow Belt Certification
Timeline
Director of Human Resources
Praesentia Healthcare
12.2020 - Current
Sr. Human Resources Manager (Head of HR)
DGI Supply
04.2018 - 01.2021
Senior Director of Human Resources (Head of HR)
MD Medical Group
01.2015 - 01.2020
Human Resources Manager
Multi Packaging Solutions
01.2012 - 01.2015
SHRM) – Senior Certified Professional Harvard – The HR-Executive Suite Connection Program Lean Six Sigma Yellow Belt Certification -
Master of Arts - Human Resources Management
Wayland Baptist University
Bachelor of Science - Public Administration
W.T. A&M University
Bachelor of Science - Political Science
W.T. A&M University, Management
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