Joanne Norton

Provide excellent customer service to both locals, and visitors of our beautiful town of Big Bear. Conduct wine/beer tasting, and provide complimentary food pairing recommendations. Assist in food preparation of our carefully curated menu.

• Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
• Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
• Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
• Boosted revenue through targeted marketing campaigns, special events, and promotions.
• Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
• Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
• Implemented a successful staff reward and recognition program which increased employee morale, performance, and satisfaction.
• Optimized menu offerings based on market research analysis leading to increased popularity among target demographics.
• Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
• Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
• Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
• Improved employee retention by fostering a positive work environment, offering competitive compensation packages, and providing opportunities for growth and development.
• Mentored employees in professional development opportunities, enhancing their skillsets and career growth potential within the company.
• Recruited, hired, and trained talented staff to fill vacancies.
• Set employee schedules, delegated work, and monitored food quality and service performance.
• Planned and executed strategies to increase customer loyalty and retention.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Maintained positive relationships with local community and government officials.
• Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
• Motivated staff to perform at peak efficiency and quality.
• Oversaw food preparation and monitored safety protocols.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Developed unique events and special promotions to drive sales.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maximized quality assurance by completing frequent line checks.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Coordinated with catering staff to deliver food services for special events and functions.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

• Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
• Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
• Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
• Increased customer retention through exceptional service and consistent follow-up communication.