Joanne Murphy
Wildwood,AB
Summary
Proven Office Administrator with a track record of enhancing team productivity at South City Machining LTD. By streamlining office supply management and payroll processing. Excelled in time management and administrative support, significantly improving operational efficiency. Skilled in database entry and fostering positive workplace environments, demonstrating a blend of hard and soft skills crucial for dynamic office settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Qualified Office Admin/Cleaner with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Administrator/Cleaner/HR Assistant
B White Clean
Calgary, Alberta
05.2025 - Current
- Streamlined office operations by implementing efficient scheduling systems and optimizing resource allocation.
- Coordinated communication between departments, ensuring timely dissemination of information and enhancing team collaboration.
- Managed inventory control processes, tracking supplies to maintain adequacy and prevent shortages.
- Developed training materials for new staff, fostering knowledge transfer and promoting a culture of continuous improvement.
- Hired and managed new teams
- Managed approximately 30 calls per day from clients
- Found new clients
- Managed daily office operations to ensure efficiency and organization.
- Coordinated scheduling for staff meetings, optimizing time management and resource allocation.
- Streamlined document management processes, enhancing retrieval speed and accuracy.
- Developed training materials for new hires, improving onboarding effectiveness and consistency.
- Implemented electronic filing systems, reducing paper usage and increasing document accessibility.
- Led team initiatives to enhance workplace communication and collaboration among departments.
- Analyzed workflow procedures, identifying opportunities for process improvements and cost savings.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Office Administrator
South City Machining LTD.
Calgary, Alberta
02.2023 - 12.2023
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Oversaw maintenance of office equipment, ensuring minimal downtime and operational continuity.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
In-Home Nanny
South City Truck Centre LTD.
Calgary, Alberta
04.2022 - 04.2023
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Assisted in implementing sleep routines leading to improved restfulness for both children and parents.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
Assistant Manager
Dollar Tree Stores
Calgary, Alberta
01.2016 - 01.2017
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Trained and mentored team members on operational procedures and customer service standards.
- Assisted in managing daily operations, ensuring efficient store performance and customer satisfaction.
- Monitored cash handling processes to ensure accuracy and compliance with company policies.
- Collaborated on promotional displays, enhancing product visibility and driving sales initiatives.
- Resolved customer inquiries and complaints, fostering a positive shopping experience and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Back of House Kitchen Manager
Denny's Restaurant
Fort McMurry , Alberta
04.2015 - 09.2016
- Implemented standard operating procedures maintaining consistency and high-quality products.
- Introduced cost-saving strategies reducing expenses without affecting quality or guest satisfaction.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Utilized problem-solving skills to quickly identify issues within the kitchen operations and implement effective solutions that improved overall functionality.
Education
Diploma - Commerical Cooking
Compu College
St. John's, NL06.2001
Diploma - Medical Secretarial
Compu College
St. John's, NL06.1998
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Customer Service
- Problem Solving
- Multitasking
- Bookkeeping
Languages
English
Professional Working
Certification
Computer applications Diploma
WHMIS
First Aid and CPR
Wilderness First Aid training
Certified Good Manger
Food Safety Manager Certification
Timeline
Office Administrator/Cleaner/HR Assistant
B White Clean
05.2025 - Current
Office Administrator
South City Machining LTD.
02.2023 - 12.2023
In-Home Nanny
South City Truck Centre LTD.
04.2022 - 04.2023
Assistant Manager
Dollar Tree Stores
01.2016 - 01.2017
Back of House Kitchen Manager
Denny's Restaurant
04.2015 - 09.2016
Diploma - Commerical Cooking
Compu College
Diploma - Medical Secretarial
Compu College
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