Joanne Miller
Wolfville,Nova Scotia
Summary
Proven team player and adept at telephone etiquette, I excelled in roles at Schomberg Animal Hospital and beyond, enhancing customer satisfaction and streamlining operations. Skilled in medical recordkeeping and prioritization, I significantly contributed to workplace efficiency and service quality, leveraging both hard and soft skills to achieve superior results.
Overview
39
39
years of professional experience
Work History
Veterinary Receptionist
Schomberg Animal Hostpital
07.2022 - 08.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Teacher
Peel District School Board
09.2001 - 06.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Reported to parents with next steps for the progress of their child.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
Cashier
A&P Supermarket
03.1999 - 08.2000
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Clerical Associate
Bell Canada, Btc & Sipcoe
01.1986 - 08.1998
- Enhanced customer satisfaction with timely resolution of complex technical problems. Customers were internal Bell employees (repair, installation and software technicians).
- Maintained customer (external) technical records.
- Trained teammates on new computer system (IPAIRS).
Customer Service Cashier
Ryan's Pet Supplies
01.1984 - 09.1985
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Worked independently.
- Key holder and bank drop at end of each shift.
- Open and closed store on Saturdays.
Education
B.ED - Education
University of Western Ontario
London, ON05.2001
Bachelor of Arts - History
York University
Toronto, ON05.1999
Diploma - Tourism -Travel Studies
Seneca College
King City, ON05.1985
Skills
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Prioritization
Languages
English
Native or Bilingual
Animals
Animal lover
Timeline
Veterinary Receptionist
Schomberg Animal Hostpital
07.2022 - 08.2022
Teacher
Peel District School Board
09.2001 - 06.2022
Cashier
A&P Supermarket
03.1999 - 08.2000
Clerical Associate
Bell Canada, Btc & Sipcoe
01.1986 - 08.1998
Customer Service Cashier
Ryan's Pet Supplies
01.1984 - 09.1985
B.ED - Education
University of Western Ontario
Bachelor of Arts - History
York University
Diploma - Tourism -Travel Studies
Seneca College
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