JOANNE MANRIQUEZ
San Dimas
Summary
Results-driven leader with expertise in supervision, team building, and customer service. Leverages training and engagement strategies to boost performance and employee morale. Skilled in implementing changes that drive organizational success and foster a culture of collaboration. Focused on empowering teams to align with company goals and achieve their potential.
Overview
28
28
years of professional experience
Work History
Sales Executive
CENTEGIX
Atlanta, GA
04.2023 - Current
- Developed and implemented strategic sales plans to enhance market presence and revenue growth.
- Cultivated client relationships that contributed to sales revenue growth through tailored sales strategies.
- Cultivated strong client relationships through personalized service and effective communication strategies.
- Used a consultative sales approach to understand and meet customer needs.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Collaborated with cross-functional teams to align sales efforts with marketing initiatives for increased visibility.
- Analyzed market trends to identify opportunities, driving competitive positioning and product differentiation.
- Delivered presentations to key stakeholders, securing support for strategic initiatives.
- Prepared pricing agreements and contracts to close sales.
- Leveraged CRM systems to track sales activities, ensuring accurate reporting and forecasting results.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Gathered customer feedback to enhance product offerings in collaboration with product development team.
Lead Account Representative
Lakeshore Learning Materials
Carson, CA
11.2018 - 04.2023
- Account sales growth of 145% in 2022 and continually exceeding weekly activity goals.
- Managed over 500 established accounts and prospects, achieving consecutive quarterly growth.
- Driving sales of company products and services by meeting with customers using a strategic and organized approach.
- Oversee key customer relationships to close strategic opportunities.
- Identify customer needs by using excellent verbal skills to engage customers in conversation and effectively determine needs, requirements, and best solutions.
- Demonstrate and explain product features and benefits to overcome customer objectives.
- Scheduled virtual meetings with clients to ensure satisfaction and address concerns regarding service and materials.
- Communicate well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Develop and establish new relationships to drive company growth.
- Generating leads by targeting desired customers at different demographic locations and collecting important information about needs and preferences.
- Monitor KPIs to assess customer engagement.
- Train and mentor new team members to promote productivity, accuracy and friendly customer service.
- Reported sales metrics to senior management, identifying trends and suggesting improvements for increased productivity and profitability.
- Led inside sales meetings to discuss project goals and align team efforts. to outline projected goals and marketing campaigns.
- Collaborating with marketing and development departments for effective sales.
Store Manager
Lakeshore Learning
11.2009 - 11.2018
- Achieved Customer Service Award in 2014
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Engaged with customers to gather feedback and resolve complaints effectively.
- Identifying customer needs by using excellent verbal skills to engage customers in conversation and effectively determine needs, requirements, and best solutions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee productivity and motivated team members to achieve daily goals through consistent support and guidance.
- Monitored employee performance and identified performance gaps for corrective action.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Reported sales metrics to senior management and recommended actionable improvements to enhance productivity and profitability.
- Evaluated store performance and integrated feedback to implement targeted improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Store Manager
VANS
Brea, CA
12.2008 - 11.2009
- Directed store operations generating 3 million dollars in revenue with a team of 25-35 employees.
- Led district in customer service evaluation by ensuring store team was engaged with each of its customers to create an authentic brand experience.
- Oversaw inventory control and developed yearly budget, ensuring monthly inventory aligned with target sales goals.
- Managed labor and payroll expenses, enhancing overall sales and profitability.
- Consistently stayed in the top 20% of retail stores during my employment.
Store Manager
PAC SUN
Anaheim, CA
04.1998 - 12.2008
- Managed 10-30 employees, providing leadership in sales, customer service, cash management, merchandising, and loss prevention to enhance overall store performance.
- Directing the daily store operations which accounted for 1 to 2.8 million dollars in annual revenue.
- Achieved five PACE awards for exceptional customer service, maintaining 85% or higher on customer satisfaction surveys throughout the year.
- Excelled in training and career development for over 10 associates and managers.
- Identified operational issues and implemented process improvements, enhancing workplace safety and productivity.
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
Bachelor of Arts - Business Administration And Management
University of La Verne
La Verne, CASkills
- B2B and B2C sales experience
- Sales management
- Driving sales growth via KPI evaluation
- New Business Development
- Sales and Marketing Initiatives
- Sales presentations
- Proficient in Salesforce CRM
- Proficient in MS Office
- Analytical Problem Solver
- Clear and concise communication
- Customer relationship management
- Prospective client outreach
- Coaching and motivation
- Employee training
- Organized and Efficient
- Excellent Time Management
- Strong fluency in memes, gifs, and/or dad jokes
- Sales presentations
Timeline
Sales Executive
CENTEGIX
04.2023 - Current
Lead Account Representative
Lakeshore Learning Materials
11.2018 - 04.2023
Store Manager
Lakeshore Learning
11.2009 - 11.2018
Store Manager
VANS
12.2008 - 11.2009
Store Manager
PAC SUN
04.1998 - 12.2008
Bachelor of Arts - Business Administration And Management
University of La Verne