Summary

Overview

Work History

Education

Skills

Timeline

Joanne Lilburn

Ashcroft,BC

Summary

Being someone who has grown up outside of a small country town with a farming background I became a person with a very determined and focused outlook on life, I have grown up as someone who takes every opportunity that comes her way, while maintaining a very organized lifestyle between work and socializing. I am a 'go getter' meaning once I have decided I would like to achieve a certain work, goal or experience, I will do everything in my ability to achieve my goals.

I am versatile and results-oriented professional with a strong background in animal care and laboratory standards, demonstrated at Rosemont Stud, Breslin and Foxhill racing stables, and STGenetics. I am currently an enthusiastic horse trail tour guide with excellent horse knowledge of the horses at Sundance Ranch with excellent organizational and public speaking skills. I have a great ability to form strong bonds and lifelong friendships with customers, ensuring an unforgettable experience and a high probability of customers intending to return for the experience again.

I am a talented restaurant team members with strong background in FOH, merchandising and customer service. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. I have a excellent ability to ensure customers have a positive and enjoyable dining experience, addressing and questions or concerns customers may have.

Overview

years of professional experience

Work History

Yearling Prep and Training

Rosemont Stud

10.2023 - 03.2024

Supported team efficiency through clear communication with stud managers, veterinarians, farriers, and other staff members.
Assisted in the successful breeding process, monitoring mare and foal health throughout gestation and birth.
Developed strong bonds with horses under my care to improve their trust levels during grooming sessions or medical treatments.
Maintained a safe and clean stable environment for optimal horse health and wellbeing.

Lab Technician

STGenetics

01.2022 - 10.2023

Maintained documentation on tests performed in lab.
Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
Maintained safe, tidy and organized laboratory environment for accurate test results.
Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Inspected laboratory equipment to maintain good working condition for optimal results.
Trained new laboratory personnel to apply proper laboratory techniques and best practices.

Treatment Crew

Massey University Equine Vets

11.2020 - 10.2023

Improved patient care by assisting veterinarians with examinations and treatments.
Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
Collected patient biopsies and blood samples for laboratory analysis.
Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.

Wait Staff Member

Manawatu Arena Catering

02.2020 - 10.2023

Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Assisted in training new waitstaff members, fostering a team-oriented work environment.

FOH Team Member

Hanamazuki Japanese Restaurant

02.2021 - 11.2021

Trained new staff in front-of-house procedures, customer relations, and cleaning.
Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
Established welcoming atmosphere by greeting each guest warmly.
Answered customers' questions, recommended items, and recorded order information.
Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Reset tables between guests by restocking low items and wiping down surfaces.

General Farm Hand

Wattlegrove Farm LTD

08.2020 - 03.2021

Maintained farm infrastructure such as fences, gates, and storage facilities through regular inspection and repair work.
Completed essential daily tasks such as feeding animals, cleaning enclosures, and checking water supplies to maintain optimal living conditions for livestock.
Supported farm manager in record keeping duties, allowing for accurate tracking of crop yields and livestock numbers.
Maintained animal welfare through proper feeding, sheltering, and medical care for livestock on the farm.

Wildlife Guide

Sundance Guest Ranch

03.2024 - Current

Enhanced guest experience by providing informative and engaging guided tours.
Maintained safety standards during excursions.
Built personal relationships with guests to promote positive experiences.
Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Developed customized tour itineraries for diverse groups, ensuring a memorable and enjoyable trip.
Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.

Trackrider

Breslin Racing/ Foxhill Racing

12.2011 - 01.2021

Ensured racehorse safety through rigorous inspection of gear, equipment, and track conditions before every training session.
Conducted thorough pre-race warm-ups tailored specifically to each horse''s requirements, ensuring peak readiness at post time.
Developed strong relationships with jockeys, enhancing communication regarding horse handling techniques during races.
Collaborated with veterinarians to address any medical concerns and prevent potential injuries for the horses.
Utilized expert knowledge of equine behavior to calmly handle challenging situations involving difficult horses both on the track and off.

Demostrator/Merchandiser Specialist

Storetaste

07.2019 - 02.2020

Collaborated with store teams to develop creative promotional campaigns and special events for increased foot traffic.
Improved inventory management through regular stock audits, accurate documentation, and efficient replenishment processes.
Maintained a clean and organized store environment to facilitate positive shopping experiences for customers.
Enhanced customer satisfaction with personalized service and expert product recommendations.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Answered customer questions regarding store merchandise, department information, and pricing.