Joanne Lightening
Prince George ,BC
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Executive Aviation
Prince George, BC
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Administrative Coordinator
Embers Staffing Solutions
Vancouver , BC
09.2023 - 03.2024
- Provided administrative support to various departments within the organization.
- Created expense reports using company software applications.
- Developed tracking systems for departmental projects and initiatives.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Responded to customer inquiries via phone or email in a professional manner.
- Provided assistance during special projects or events as needed.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Organized and maintained filing systems for sensitive documents.
- Managed training programs, scheduled transportation
- Answered phones and routed calls to appropriate personnel.
- Maintained calendars for all programs and training required for employees
Client Service Specialist
TELUS
Prince George, BC
08.2010 - 08.2023
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Scheduled and confirmed appointments based on customer availability.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Produced $1000's in new sales by applying effective customer relations and lead generation strategies.
- Responded within established timeframes to address customer concerns and inquiries by phone or email.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Leveraged detailed knowledge to recommend and select suitable products and services.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
Education
Office Administration - Business
College of The New Caledonia
Prince George, BC05.2008
Skills
- Organizational Skills
- Team Building
- Customer Service
- Computer Skills
- Team Management
- Planning & Organizing
- Critical Thinking
- Good Work Ethic
- Friendly, Positive Attitude
- People Skills
- Supervision & Leadership
- Conflict Resolution
- Flexible Schedule
- Reliable & Trustworthy
Languages
English
Professional Working
Timeline
Customer Service Representative
Executive Aviation
06.2024 - Current
Administrative Coordinator
Embers Staffing Solutions
09.2023 - 03.2024
Client Service Specialist
TELUS
08.2010 - 08.2023
Office Administration - Business
College of The New Caledonia