Joanne LeJean
Mannville,AB
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 16 years of experience in compliance industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Compliance Officer/Administrative Assistant
Service Nova Scotia and Internal Services
01.2008 - 11.2022
- Administer and perform inspections and investigations for the purpose of ensuring compliance with the regulations under the Gaming Control, Liquor Control, Theatre & Amusements, Smoke Free Places Acts, Liquor Licensing Regulations, Casino Regulations,
- Ticket Lottery Regulations, Carnival and Charitable Gaming Regulations, Bingo Supplier Regulations.
- Enforcement of Atlantic Lottery Regulations
- Investigations and inspections of people, licensees, inventories, preparing reports, providing recommendations and actions to be taken
- Investigate and compile files to prepare evidence for disciplinary hearings, service of disclosure and notices to licensees and prepared to be called upon to present sworn evidence relating to disciplinary hearing and cross examination by defending lawyers
- Conduct random inspections with accompaniment of local police agency and Municipal Fire Marshal
- Enforce COVID-19 regulations
- Provide advice and guidance and educate licensee community
- Respond to all complaints or concerns
- Exercise high degree of sound judgment, professional, client focused, self-motivated and decisive
- Provide staff instructions for newly licensed premises
- Work independently and team player
- Level III security clearance
- Appointed as Special Constable under the Police Act for enforcement of legislation
- Sound knowledge of Liquor Control Act, Smoke Free Places Act, Theatre and Amusement and Gaming Control Act (Bill 120) and their regulations.
Compliance Clerk, Service
Nova Scotia and Internal Services
01.2005 - 03.2008
- Facilitate and organize flow of information and documents between Compliance Officers, Manager, Licensees and other divisions of AGD by providing broad range of administrative support
- Assist Compliance Officers in daily operation of duties with the Investigation Enforcement Division by providing clerical assistance, back up material and information necessary for undertaking of their work
- Preparation of all documents and reports received by compliance staff ensuring all due dates are met
- Responsible for distribution and tracking of assignments, receives and records complaints, documentation and reports relating to the Division's compliance activities
- Compiles month-end activity reports
- Prepares all schedules for Compliance Officers
- Assist in disciplinary and hearing processes by preparing legal documents
Secretary
Service Nova Scotia and Internal Services
05.2004 - 10.2005
- Provide administrative functions and support to the Regional Manager of Investigation & Enforcement and Compliance Officers on a broad assortment of issues, complex and confidential in nature
- Assists with processing of applications for Special Occasion Licenses and Ticket Lottery Permits, including reviewing applications, entering information accurately in the Amanda Database, then preparation of documentation for approval
- Receive payments from customers with applying for various licenses
- Record and maintain all stats for Regional Manager using Amanda Database and spreadsheets
- Provide courteous and professional customer service
- Responded to emails and other correspondence to facilitate communication and enhance business processes
Clerk
Department Of Community Services
08.2003 - 05.2004
- Greeted all clients
- Provided clerical support, answering phone calls
- Photocopying
- Maintained Alert Spreadsheet that I was responsible for creating
- Received and recorded all incoming mail
- RCMP faxes on persons wanted by police
Clerk
Department Of Health
02.2002 - 03.2003
- Created database
- Data Entry
- Maintained accurate and current alphanumeric filing system for optimal recordkeeping efficiency
- Provided expert clerical support to internal staff and management by answering phone calls, copying records, preparing deliveries and organizing incoming and outgoing correspondence
Administrative Assistant IV
Nova Scotia Power Inc
01.2000 - 01.2001
- Maintaining accurate and detailed records in database for the Incident Reporting System Supervisor's Facility Inspection and Supervisor's Vehicle Mileage
- Attending monthly meetings for Managers & Supervisors: Joint Occupational Health and Safety, Incident/Accident Investigation and World Class Safety meetings
- Maintaining and updating Training Database for Sydney Region Employees, Corrective Safety Action Reports for Supervisors and tracking action items
- Meeting all deadlines in timely fashion
- Payroll, accounts receivable/accounts payable, miscellaneous job orders
- Effective interaction with customers, contractors and all levels of management
Education
Inspections, Investigations and Enforcement Certificate - Compliance / Enforcement Training
Nova Scotia Provincial Government
Sydney / Debert NS2009
Diploma - Business Computer Applications
Cape Breton Business College
02.2001
Customer Service Training -
Alberta Liquor Control Board
Alberta Canada1999
Sociology Certificate Receiving 99 Average - Sociology
Cape Breton University
Sydney, NS06.1996
Bachelor of Arts - Completed First Year
Cape Breton University
Sydney, NS1996
Grade 12 Academic Diploma - Academic Studies
Riverview Rural High School
Sydney, NS06.1986
Skills
- New employee orientations
- Administrative management
- Database coordination
- Administrative Leadership
- Filing
- Scheduling
- Accounting
- Financial Reporting
- Account Reconciliation
- Privacy Compliance
- Office Supply Ordering
- Expense Reports
- Spreadsheets
- Appointment Setting
- Business operations knowledge
- Customer Relations
- Bookkeeping
References
Ethel Tomiczek-Briggs , Licensing Officer Service Nova Scotia and Internal Services - Alcohol, Gaming, Fuel and Tobacco Sydney, Nova Scotia.
(w) 902 578 5627
Neil MacNeil Compliance Supervisor Service Nova Scotia and Internal Services - Alcohol. Gaming, Fuel and Tobacco Sydney, Nova Scotia.
(w) 902 565 5353
.
Timeline
Compliance Officer/Administrative Assistant
Service Nova Scotia and Internal Services
01.2008 - 11.2022
Compliance Clerk, Service
Nova Scotia and Internal Services
01.2005 - 03.2008
Secretary
Service Nova Scotia and Internal Services
05.2004 - 10.2005
Clerk
Department Of Community Services
08.2003 - 05.2004
Clerk
Department Of Health
02.2002 - 03.2003
Administrative Assistant IV
Nova Scotia Power Inc
01.2000 - 01.2001
Inspections, Investigations and Enforcement Certificate - Compliance / Enforcement Training
Nova Scotia Provincial Government
Diploma - Business Computer Applications
Cape Breton Business College
Customer Service Training -
Alberta Liquor Control Board
Sociology Certificate Receiving 99 Average - Sociology
Cape Breton University
Bachelor of Arts - Completed First Year
Cape Breton University
Grade 12 Academic Diploma - Academic Studies
Riverview Rural High School
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