JOANNE LAU
North York,ON
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Manager, Credit and Marketing
Standard Chartered Bank
09.2020 - 09.2023
- Partnered with Relationship Managers to structure client transactions and monitored their banking facility usage.
- Acquired insight into deal execution and digital banking
- Analyzed clients’ financial statements and prepared customer credit proposals
Disney Cultural Program, Merchandise Intern
Walt Disney World Resort
06.2019 - 06.2019
- Engaged in sales, pitching and stocktaking process during job rotation in 8+ retail theme stores, including the Cinema and Uptown Jeweler, for selling jewelry, luxury brand products and artwork
- Assisted in closing process of the merchandise stores and computerized registers
- Handled over 50 customers’ complaints, enquiries and product refunds daily
Education
Bachelor of Business Administration in Accountancy -
City University of Hong Kong
2020
Semester Exchange -
Simon Fraser University
2019
Skills
- Troubleshooting
- Multitasking
- Good Telephone Etiquette
- Organization and Time Management
- Teamwork and Collaboration
- Proficient in English, Mandarin and Cantonese
- Analytical and Critical Thinking
Timeline
Manager, Credit and Marketing
Standard Chartered Bank
09.2020 - 09.2023
Disney Cultural Program, Merchandise Intern
Walt Disney World Resort
06.2019 - 06.2019
Bachelor of Business Administration in Accountancy -
City University of Hong Kong
Semester Exchange -
Simon Fraser University
Similar Profiles
VIJAY SAWLANIVIJAY SAWLANI
Senior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor BankSenior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor Bank
PRIYANKA DPRIYANKA D
Associate Manager at Standard Chartered BankAssociate Manager at Standard Chartered Bank
Sri Ranjith SSri Ranjith S
Splst, Development at Standard Chartered BankSplst, Development at Standard Chartered Bank
Eugene TeeEugene Tee
Business Sales and Service Manager at Standard Chartered BankBusiness Sales and Service Manager at Standard Chartered Bank
Ava MulzacAva Mulzac
Cake Decorator at Baker Street Inc.Cake Decorator at Baker Street Inc.