Joanne Laight
Kitchener,ON
Summary
Dynamic professional with a proven track record at Toys R Us, excelling in customer service and time management. Demonstrated adaptability and decision-making skills, enhancing customer satisfaction and employee productivity. Expert in verbal and written communication, achieving significant improvements in service delivery and operational efficiency.
Overview
32
32
years of professional experience
Work History
Toy Manager
Toys R Us
01.1998 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Picked, organized and labeled merchandise for in-store pick ups as well as ship from store orders.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Associate/World Sales Leader
Toys R Us
11.1991 - 01.1998
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor Of Arts - English Literature
University of Waterloo
Waterloo, ON04.1996
Skills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Adaptability and flexibility
- Attention to detail
- Multitasking Abilities
- Excellent communication
Timeline
Toy Manager
Toys R Us
01.1998 - 01.2024
Sales Associate/World Sales Leader
Toys R Us
11.1991 - 01.1998
Bachelor Of Arts - English Literature
University of Waterloo