Joanne Knorr
Saskatoon,SK
Summary
Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Kindersley Transport
Saskatoon , SK
08.2019 - Current
- Assisted customers with inquiries.
- Resolved customer complaints.
Branch Operations Coordinator
Consolidated Fastfrate
Saskatoon, Saskatchewan
09.1997 - 04.2019
- Coordinated daily operations to ensure smooth workflow.
- Oversaw scheduling and dispatching of shipments.
- Resolved customer complaints in a timely manner.
- Handled incoming calls from customers seeking assistance or information.
Customer Service Representative - Dispatch
Canada Cartage
Saskatoon, Saskatchewan
03.2010 - 11.2013
- Provided excellent customer support through phone and email communications.
- Resolved customer inquiries and issues promptly and professionally.
- Communicated effectively with drivers to coordinate deliveries and pickups.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Aberdeen Composite High School
Aberdeen, SK06-1995
Skills
- Customer relationship management
- Email communication
- Order processing
- Data entry
- Call center procedures - Call Handling
- Multitasking and organization
- Positive and professional
References
- Ron Cake, Reimer Group, 306-471-7779 - rcake@reimer-group.com
- Ron Bobryk, Kindersley Transport, 306-361-8915
- Mike Chute, Gardewine, 204-697-8882 - mikechute@gardewine.com
- Darwin Bach, Consolidated Fastfrate, 306-781-7733 - bachd@fastfrate.com
Timeline
Customer Service Representative
Kindersley Transport
08.2019 - Current
Customer Service Representative - Dispatch
Canada Cartage
03.2010 - 11.2013
Branch Operations Coordinator
Consolidated Fastfrate
09.1997 - 04.2019
High School Diploma -
Aberdeen Composite High School
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