Summary
Overview
Work History
Education
Skills
Languages
Industry Expertise
Timeline
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Joanne Jung

Burnaby,BC

Summary

An accomplished thought leader and strategist in pharmacy benefits possessing strong relationship building and client management experience. A subject matter expert with outstanding communication and presentation skills. Adept at conveying technical concepts to all audiences resulting in increased engagement and informed decision-making. Goal oriented collaborator committed to business and team success by focusing on strategic goals, efficient operations, and ultimately driving growth and long-term profitability.

Overview

24
24
years of professional experience

Work History

Canadian Pharmacy and Clinical Practice Leader

WTW
03.2017 - Current
  • Trusted advisor and visionary thought leader on innovative pharmacy solutions to many of Canada's largest organizations
  • Prepares and presents drug updates to clients resulting in high levels of client satisfaction as measured by external and internal feedback and high client engagement and loyalty
  • Develops comprehensive solutions for clients using holistic approach across all areas of health benefits with more recent focus on diversity, equity and inclusion
  • Works directly with clients and insurers to solve drug related escalations from plan members
  • Steadily increases annual pharmacy consulting revenue through client-centric approach and robust business acumen
  • Develops intellectual capital and provides market and clinical updates on pharmacy private and public payer landscape to enhance organizational knowledge and educate clients
  • Leads national team of pharmacy experts

Director of Pharmacy Services

Pacific Blue Cross
03.2010 - 03.2017
  • Led development and strategy for Pharmacy Services as both pharmacy benefit manager and insurer
  • Presented at client meetings and finalist presentations as subject matter expert and value added service
  • Restructured and enhanced managed formulary and developed new pharmacy products for plan sponsors
  • Successfully expanded pharmacy practice and led several teams under drug services and products and revitalized cross departmental relations
  • Managed external stakeholder relationships which helped launch preferred pharmacy network and negotiated product listing agreements
  • Conducted comprehensive analytics across all benefits to identify opportunities for savings and optimizing drug spend
  • Set up processes with audit team to effectively identify and target pharmacy fraud

Clinical Pharmacist

Fraser Health Authority
07.2000 - Current
  • Provided clinical pharmacy services to patients by optimizing drug therapy with multidisciplinary team setting at teaching hospital
  • Conducted several published research projects which led to enhanced patient care and clinical outcomes
  • Analyzed trends in medication use and made recommendations for policy updates
  • Innovated pharmacy practice by developing pharmacist-led dosing programs
  • Currently working casual shifts

Education

Bachelor of Science in Pharmacy -

University of British Columbia
Vancouver, BC

ACPR - Hospital Residency

St. Paul's Hospital
Vancouver, BC

Skills

Pharmacy benefits consulting

  • Deep understanding of industry trends, all insurers' programs, and best practices across Canada
  • Knowledge of client industries and flexibility to meet specific needs
  • Sought after expert in pharmacy benefits by clients and external stakeholders (eg selected to Implementation Advisory Committee for Health Canada's Rare Disease Strategy)

Effective communication

  • Dynamic and engaging presentation delivery
  • Proficient in PowerPoint
  • Articulate and persuasive communication style

Team collaboration

  • Collaborative with all internal and external stakeholders
  • Highly skilled mentor and people manager

Data analytics

  • Expert in analyzing pharmacy claims data from almost all pharmacy benefit managers in Canada

Languages

English
Native or Bilingual
French
Limited Working

Industry Expertise

  • Member of the Implementation Advisory Group for drugs for rare diseases to inform implementation of Canada's National Strategy for Drugs for Rare Diseases
  • Participated in Canadian Leadership Council on Drug Plan Partnerships
  • Often interviewed by Benefits Canada as subject matter expert providing insights on private drug plan trends
  • Frequently invited as presenter on drug plan management at national conferences
  • Former board member of Pain BC


Timeline

Canadian Pharmacy and Clinical Practice Leader

WTW
03.2017 - Current

Director of Pharmacy Services

Pacific Blue Cross
03.2010 - 03.2017

Clinical Pharmacist

Fraser Health Authority
07.2000 - Current

Bachelor of Science in Pharmacy -

University of British Columbia

ACPR - Hospital Residency

St. Paul's Hospital

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Joanne Jung