Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Joanne Hrubant

Granum,AB

Summary

I am an organic and upcycle artist and create art for Sale as well as run Classes and Art events. I am also a trained on site Floral Designer

I work with many community organizations

Such as Claresholm FCSS

WildRose Connex Claresholm

Fort Mcleod Allied Arts

Granum Library

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

21
21
years of professional experience

Work History

Owner of Rustic Creek

Self Employed Services
01.2016 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and .
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Care Aide

Martin Kulas
01.2014 - 09.2016
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.
  • Administered medications according to prescribed schedules , contributing to optimal treatment results.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Remained alert to problems or health issues of clients and competently responded.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Assisted client with activities of daily living, promoting independence and dignity.
  • Monitored vital signs and reported abnormalities to nursing staff, resulting in timely medical interventions.
  • Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.

Store Owner

Self Employed
03.2007 - 01.2008
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets from theft or damage.
  • Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
  • Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Streamlined inventory management processes by implementing an efficient tracking system that reduced time spent on manual tasks.
  • Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Event and Program Coordinator

Mckenzie Lake Community Association
04.2003 - 08.2006
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
  • Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Assisted in the development of grant proposals, securing funding for vital program initiatives.
  • Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Conducted market research to identify trends and potential opportunities for program growth or expansion.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
  • Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
  • Ensured seamless handover between different stages of projects by creating standard operating procedures that guided staff involved in various aspects of each task.
  • Optimized resource allocation by using data analysis techniques to determine the most effective way of balancing project priorities and personnel availability, ultimately meeting deadlines with high-quality outcomes.
  • Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
  • Provided ongoing direction and leadership for program operations.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Developed program marketing and outreach strategies to increase awareness and attract new participants.
  • Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
  • Motivated and directed staff and volunteers to align operations with organizational mission using appropriate training initiatives and presentations.
  • Designed program implementation and maintenance plan.
  • Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Developed and recommended policies and procedures for evaluating programs.
  • Facilitated programming by coordinating resources and deliverables between departments.
  • Fundraising and community outreach for donations and events
  • Liasoned with Local MLA, Alderman, City Counselors, Federation of Calgary Communities
  • Created a 55 plus club and liasoned with Alberta government for Grants and funding.

Education

High School Diploma -

King Edward Upper School
Bury ST Edmunds Suffolk England
06.1989

No Degree - Certificate of Pre -vocational Education

West Suffolk College
Bury St Edmunds Suffolk England
06.1989

Skills

  • Budget Administration
  • Administrative Oversight
  • Business Management
  • Regulatory Compliance
  • Project Estimating
  • Relationship Building
  • Operations Management
  • Marketing
  • Negotiation
  • Business Marketing
  • Cost Reduction
  • Talent Development
  • Business Administration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Professional Working

Timeline

Owner of Rustic Creek

Self Employed Services
01.2016 - Current

Care Aide

Martin Kulas
01.2014 - 09.2016

Store Owner

Self Employed
03.2007 - 01.2008

Event and Program Coordinator

Mckenzie Lake Community Association
04.2003 - 08.2006

High School Diploma -

King Edward Upper School

No Degree - Certificate of Pre -vocational Education

West Suffolk College

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Joanne Hrubant