Joanne Grafos

FINANCIAL SERVICES PROFESSIONAL An award-winning Financial Services Professional, committed to delivering outstanding results and exceeding expectations. Expertise in customer service and managing risk and compliance, known for strong attention to detail and excellent interpersonal and communication skills. Consistently demonstrates resourcefulness and effectively collaborates with others to handle competing demands with speed and efficiency. KEY STRENGTHS Customer Service: Recognized and awarded numerous times for outstanding customer service skills; strong commitment to providing high-quality service and effectively resolving customer issues. Communication: Communicates clearly and effectively both verbally and in writing. Problem-solving: Strong analytical and critical thinking skills; able to identify and address problems efficiently and effectively. Adaptability: Proven ability to remain flexible and adaptable in dynamic environments, successfully handling multiple tasks and priorities. Organization and Time Management: Experienced in working in fast-paced, confidential environments, while demonstrating exceptional organizational skills to prioritize tasks and meet strict deadlines. Attention to Detail: Meticulous and detail-oriented, with a strong focus on accuracy, precision, and quality of work. Collaboration: Strength in building relationships and partnerships through effective collaboration. Leadership: Successfully managed a team of 8 by providing coaching, feedback and support to improve performance / productivity or mentor them for a promotion. Facilitated one-on-one coaching and monthly team meetings to problem-solve and achieve goals. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Investment Funds of Canada (2017) Scotiabank courses, including: Information Security and Cybersecurity, Privacy, Fraud Awareness, Regulatory Compliance, Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) Ethics and Code of Conduct, Customer Due Diligence (CDD) and Know Your Customer (KYC) Diversity and Inclusion, Workplace Health and Safety, Harassment and Discrimination Prevention

• AWARDS , 2016, 2015, 2013 as Branch Manager, Customer Service, Best of the Best branch in 2013 and 2015 2000 Trip to Mexico Received an award as a supervisor for high performance in managing the branch and staff