Summary
Overview
Work History
Education
Skills
Timeline
Joanne Gallagher Kurtzke M.B.A

Joanne Gallagher Kurtzke M.B.A

West Kelowna,Canada

Summary

Results-driven Director- Senior Executive; successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style. Adept in creating and implementing strategic plans, and managing and forecasting budgets. Transparent and collaborative leadership style. Experience working with Provincial, Federal, and international government organizations. Over five years experience working in post secondary institutions and organizations. Experience working with maintaining accreditation standards, program curricula and teaching. Former Partnership with AHLEI, Instructor Certification in most AHLEI products. Canadian and US Citizenships. Experience working with Provincial, Federal, State, First Nations and International Governments.

Overview

14
14
years of professional experience

Work History

Tourism and Hospitality Expert The Gateway KCR

Kelowna Community Resources KCR
Kelowna, BC
07.2022 - Current
  • Worked with management team to develop operational goals aligned with business strategy.
  • Established operational guidelines and identified opportunities for improvement.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Assessed reports and adjusted workflows to realign with targets.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Analyzed company's expenditures and developed financial models.

Mission Hill Winery - Contract- Wine Ambassador

Mark Anthony Group
Kelowna, BC
05.2021 - 09.2021
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Promoted positive company image through superior customer service experiences.
  • Employed basic selling techniques to engage with customers.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Created experiences that drove business results and customer brand engagement.
  • Operated point-of-sale system to complete sales transactions.
  • Maintained professionality and efficiency while working closely with leadership.

Assoc. Adjunct Contract- Professor Business

Okanagan College
Kelowna, BC
07.2019 - 05.2021
  • Delivered course lectures using modern technology to enhance student comprehension.
  • Built strong student rapport by driving classroom and online discussions and providing academic advisement.
  • Advised students in personal matters, driving academics, attendance and behaviors.
  • Designed collaborative learning exercises to capitalize on students' resources and skills.
  • Maintained student engagement through creative subject delivery and learning activities.
  • Integrated technology into regular classroom use for student engagement and learning.
  • Contributed expertise to assist with departmental expansions and course changes.
  • Maintained students' attendance records, grades and reports in strict confidence.
  • Structured assignments with clear goals and criteria for assessment.
  • Demonstrated mastery of Microsoft Office Suite and online learning management systems to facilitate class record-keeping.
  • Used exams, quizzes and projects to assess how well students grasped learning material and concepts.

Director of Business Development

HJK Hospitality Consultants and Empower "U"
Delta, BC
05.2013 - 06.2019
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Trained successful business development personnel to optimize marketing performance and learn industry.
  • Facilitated and managed business development plan based on market and industry research.
  • Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.

College Professor Business/ Hospitality Specialist

Douglas College
Coquitlam/ New Westminister, BC
07.2011 - 06.2013
  • Developed assigned course and syllabi to reflect school philosophy, course description and objectives.
  • Helped students make optimal educational and career choices to maximize learning and long-term vocational benefits.
  • Delivered course lectures using modern technology to enhance student comprehension.
  • Integrated technology into regular classroom use for student engagement and learning.
  • Maintained student engagement through creative subject delivery and learning activities.
  • Contributed expertise to assist with departmental expansions and course changes.
  • Used exams, quizzes and projects to assess how well students grasped learning material and concepts.
  • Collaborated with fellow staff members to promote positive and welcoming learning environment.
  • Directed full classrooms of students to develop various kinds of research.
  • Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.

Associate Dean and Instructor

Canadian Tourism College
Vancouver & Surrey, BC
06.2009 - 08.2011
  • Implemented strategies to take advantage of new opportunities.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Analyzed key performance indicators to identify effective strategies.
  • Worked closely with human resources to support employee management and organizational planning.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Education

MBA - General Management

Seattle City University, Vancouver BC & Seattle WA.
09.2009

Bachelor of Science - Commerce And Business Administration

Boston College , Boston, Mass.

Associate of Science - Business Administration

Quincy College, Quincy Mass.

Skills

  • Quantitative Skills
  • Program Evaluation
  • Improvement Plan Knowledge
  • Content Management Expertise
  • Supervision & Leadership
  • People Skills
  • Computer Skills
  • Customer Service
  • Organizational Skills
  • Good Work Ethic
  • Conflict Resolution
  • Critical Thinking
  • Team Management
  • Training & Development
  • Problem Resolution
  • Team Building
  • Planning & Organizing
  • Microsoft Office
  • Active Listening
  • Data Management

Timeline

Tourism and Hospitality Expert The Gateway KCR - Kelowna Community Resources KCR
07.2022 - Current
Mission Hill Winery - Contract- Wine Ambassador - Mark Anthony Group
05.2021 - 09.2021
Assoc. Adjunct Contract- Professor Business - Okanagan College
07.2019 - 05.2021
Director of Business Development - HJK Hospitality Consultants and Empower "U"
05.2013 - 06.2019
College Professor Business/ Hospitality Specialist - Douglas College
07.2011 - 06.2013
Associate Dean and Instructor - Canadian Tourism College
06.2009 - 08.2011
Seattle City University - MBA, General Management
Boston College - Bachelor of Science, Commerce And Business Administration
Quincy College - Associate of Science, Business Administration

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Joanne Gallagher Kurtzke M.B.A