Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies
Timeline
BusinessAnalyst
Joanne Di Fiore

Joanne Di Fiore

Montréal,Québec

Summary

I am an energetic, professional, personable and dedicated Customer Service Representative with extensive experience in the airline and retail industries. I am seeking remote opportunities in a customer service-oriented company.

My background and experience in the airline and retail industries, coupled with my dedication and strong work ethic, make me a valuable candidate for remote customer service opportunities. I am a highly organized and detail-oriented administrative professional that excels in customer service and I am also flexible and adaptable to changing priorities.

I have always been a solid team player with upbeat, positive attitude with proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company successes. Articulate, enthusiastic and results-oriented, I am a seasoned professional with a wealth of experience.

Despite my retired status, I bring a youthful energy and adaptability to the workplace. I thrive on learning new things and collaborating with colleagues of all ages. I excel in customer service and I am confident that my collaborative spirit will enhance productivity. I am eager to contribute my skills and I am excited about the opportunity to be a part of your customer-oriented team.

Overview

44
44
years of professional experience

Work History

Administrator/Owner

Di Fiore Construction
01.2006 - 01.2022
  • I oversaw and managed all office duties and ensured a seamless operation with the site supervisors on the job sites
  • This involved management of financial matters, weekly reporting and coordination of office and site staff
  • My focus was maintaining efficient workflows to contribute to the overall success of operations
  • Additionally, I played a crucial role in client relations
  • I conducted meetings and calls with both new and existing clients to address and understand their concerns
  • I guided new home and condo owners through decisions related to materials, plumbing and additional features for their new residences
  • My hands-on approach in assisting clients always resulted in great quality service and satisfaction
  • Overall, I had a multi-faceted role that encompassed administrative work, client engagement and site-coordination to ensure a well-functioning and client-centric work environment.

Customer Service Representative

Air Canada
01.1978 - 01.2004
  • I began my career at Nordair, which merged in Canadian Airlines and eventually became Air Canada
  • I held various roles across different departments
  • Customer Service Representative – I handled check-ins and gate duties
  • Here I had the ability to calmly and effectively diffuse tension for flight departures, delays, cancellations, and nervous passengers.

Owner

Ladies’ Gym
  • I owned and managed a women’s’ gym during a leave from my job at Air Canada
  • In this time, I trained 6 employees and recruited roughly 200 clients
  • Known for my “people” skills, my gym became a cherished “safe place” for my members
  • Despite closing the gym so soon, many members made a point to come give me a fond farewell.

Reservations Agent

Air Canada
  • Reservations Agent: Managed all phone calls for flight bookings and addressed customer complaints.

Shift Coordinator

Air Canada
  • Shift Coordinator: created schedules and organized training for ground agents.

Flight Operations Agent

Air Canada
  • Flight Operations Agent: ensured proper weight and balance of aircraft, coordinating with ramp staff and pilots, for safe take-off and landings.

Baggage Services Agent

Air Canada
  • Baggage Services Agent: dealt with lost baggage, providing customer support and finding solutions for those who needed immediate assistance.

Management Offices

Air Canada
  • Management Offices: Worked with different executives to ensure smooth daily operations.

Education

Some College (No Degree) - Fashion Merchandising Degree

LaSalle College
Montreal, QC

Skills

  • Supplies Ordering
  • Schedule Coordination
  • Customer Service
  • New Hire Onboarding
  • Travel Coordination
  • Employee Supervision
  • Staff Management
  • Office Administration
  • Scheduling
  • Flexible Schedule
  • Travel Arrangements
  • Personable and Approachable
  • Office Management
  • Leisure Travel
  • International Reservations
  • Administrative Tasks
  • Retail Sales
  • Client Relations
  • Check-In Procedures
  • Basic Computer Skills
  • Passport Checks
  • Reservation Procedures
  • Boarding Pass Assignment
  • Problem-Solving
  • Reservation Confirmation
  • Detail Oriented
  • Microsoft Office
  • Customer Reservations
  • Lost Baggage Tracing
  • Personal Travel
  • Cash Register Operation
  • Complaint Management
  • Store Opening and Closing
  • Conflict Resolution
  • Customer Assistance
  • Fluent in English, speak French & Italian

Languages

English
Full Professional
French
Professional
Italian
Limited

References

References available upon request.

Hobbies

  • I enjoy cross-country skiing and snowshoeing during our winter months
  • I also enjoy time on a beach, reading a great book
  • I enjoy all types of music. I had a mother who had a beautiful voice, & a husband & son who both sing, play guitar & piano. I sing karaoke although I can't carry tune too well but it makes me feel good!

Timeline

Administrator/Owner

Di Fiore Construction
01.2006 - 01.2022

Customer Service Representative

Air Canada
01.1978 - 01.2004

Owner

Ladies’ Gym

Reservations Agent

Air Canada

Shift Coordinator

Air Canada

Flight Operations Agent

Air Canada

Baggage Services Agent

Air Canada

Management Offices

Air Canada

Some College (No Degree) - Fashion Merchandising Degree

LaSalle College

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Joanne Di Fiore