Joanne De Guzman
North Vancouver,BC
Summary
Successful Administrative Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance. Driven and resourceful administrative professional with successful experience in fast-paced salon and tourism settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Proactive, punctual, and responsible professional who can work without much supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Zazou Salon & Academy
11.2022 - Current
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other personal information.
- Organized company-wide social and team events designed to boost employee morale every month.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Assisted development and implementation of new administrative procedures.
Concierge Shift Lead
Zazou Salon & Academy
04.2022 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supervised a team of 10 employees with guidance, support and direction for high-quality customer care.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
Concierge
Zazou Salon & Academy
06.2021 - 04.2022
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Confirmed appointments, communicated with clients, and updated client records.
- Achieved 80% more productivity in the salon by assisting clients and stylists with inquiries, resolving conflicts, and setting up appointments.Deliver exceptional customer service in a fast-paced environment by directing 100+ daily inquiries through the phone, email, and in person leading to increased efficiency. Achieved 80% more productivity in the salon by assisting clients and stylists with inquiries, resolving conflicts, and setting up appointments.
Guest Services Agent
Capilano Suspension Bridge Park
06.2019 - 02.2022
- Meticulously handled POS system transactions include, credit, card on file, cash, debit, refunds to ensure seamless and accurate cash flow.
- Provided exceptional customer service to promote positive movie-going experience.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
Facility Hostess
CRC Research
03.2018 - 10.2019
- Maintain contact with the moderators, clients, and participants to ensure that all their needs are met.
- Responsible for maintaining a clean environment and maintaining all audio and visual equipment. I gathered all the required forms that needed to be signed from the clients and moderators.
- Ensured proper organization of all audio and video recordings were being sent to the designated Project Managers for the study each night.
- Led research focus groups and translated complex findings into actionable insights.
Education
Certificate - Human Resource Management
British Columbia Institute of Technology
Burnaby, BC06.2024
High School Diploma -
Burnaby Central Secondary
Burnaby, BC06.2018
Skills
- Business Planning
- Labor Relations
- Complex Problem-Solving
- Account Reconciliation
- Training and Development
- Records Management
- Performance Feedback
- Customer Service Management
- Attention to Detail
- Teambuilding
- Professional Telephone Etiquette
Certification
- BeautySafe Level 1: General Trades Practice, Cosmetology, Association Western Canada dba Beauty Council - June 2021 - June 2024
- Serving It Right, Responsible Service BC - May 2021 - May 2026
- Emergency First Aid for Industry (OFA Level 1), St. John's Ambulance - January 2023 - January 2026
Timeline
Administrative Assistant
Zazou Salon & Academy
11.2022 - Current
Concierge Shift Lead
Zazou Salon & Academy
04.2022 - 12.2022
Concierge
Zazou Salon & Academy
06.2021 - 04.2022
Guest Services Agent
Capilano Suspension Bridge Park
06.2019 - 02.2022
Facility Hostess
CRC Research
03.2018 - 10.2019
Certificate - Human Resource Management
British Columbia Institute of Technology
High School Diploma -
Burnaby Central Secondary
- BeautySafe Level 1: General Trades Practice, Cosmetology, Association Western Canada dba Beauty Council - June 2021 - June 2024
- Serving It Right, Responsible Service BC - May 2021 - May 2026
- Emergency First Aid for Industry (OFA Level 1), St. John's Ambulance - January 2023 - January 2026
Similar Profiles
Callie HetrickCallie Hetrick
Internship Student at JD Academy of Salon + SpaInternship Student at JD Academy of Salon + Spa
Caitlin MorrowCaitlin Morrow
Esthetics Instructor at The Salon Professional AcademyEsthetics Instructor at The Salon Professional Academy
Anmol KaurAnmol Kaur
Nail Artist at Clara International Salon and AcademyNail Artist at Clara International Salon and Academy