JOANNE DAJAO
York,Ontario
Summary
Highly experienced and versatile professional with a strong background in property administration, tenant services, management and customer support. My analytical, organized and results-oriented approach ensures the efficient management of financial tasks and administrative operations. My proficiency in Yardi and MRI Angus further enhances my ability to streamline processes and maintain accurate financial records. Seeking a role that will allow me to leverage my skills and experience to further advance my career and contribute to the success of the organization.
Overview
17
17
years of professional experience
Work History
Property Administrator
Triovest Realty Advisors
05.2023 - Current
- Assisting with the preparation of the portfolio’s monthly AR and accrual reports within the required timelines and assisting with variance analysis
- Preparing and disseminating tenant rental schedules and year-end adjustment, per the terms of tenant leases, as well as collect and review monthly sales reports
- Responsible for timely collection of rent and other charges such as chargeback invoices or percentage rent to applicable tenants
- Posting payments by cheques/EFTS and making electronic bank deposits
- Following up on delinquent tenants and coordinating collection procedures
- Maintaining communication with Property Manager regarding delinquent tenant payments
- Reminding customers about upcoming payments or past-due accounts
- Addressing tenant or vendor inquiries regarding billing or payment issues
- Managing purchase orders, change orders, and service contract modules.
- Managing lease agreements, ensuring timely renewals and accurate documentation
- Monitoring progress of construction and operations projects
Tenant Services Coordinator
Triovest Realty Advisors
08.2022 - 05.2023
- Served as the primary point of contact for tenant inquiries, providing prompt assistance and escalating concerns when necessary
- Coordinated tenant events with vendors, sent invitation to tenants and managed RSVP emails when applicable
- Conducted conference room tours and coordinated bookings with operations, cleaning, and security staff
- Managed and maintained the tenant engagement app and social media accounts
- Verified charges in Angus work orders, assisted in getting quotes and created work orders if needed
- Verified tenant Certificate of Insurance and uploaded them to Angus
- Attended meeting with tenants and recorded meeting minutes
- Oversaw office petty cash, ordered supplies, handled mail courier and booked loading dock and service elevator.
- Maintained a comprehensive database of tenant information, ensuring quick access to relevant details in case of emergencies or urgent issues
- Enhanced tenant satisfaction by addressing and resolving service requests promptly and efficiently
Department Manager
Fortino’s Supermarket
10.2018 - 08.2022
- Excelled in sales growth, ranking #1 in sales growth across the chain for a several months
- Directed and supervised a team of up to 20 members
- Implemented relevant internal policies and procedures
- Established clear performance expectations for staff members which led to increased accountability
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities
- Excelled in inventory management and maintained optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities
- Implemented quality control measures that resulted in improved products or services within the department offerings
Sales Consultant and Customer Support
PakFactory
08.2016 - 09.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Set up new clients, managed existing customer accounts, and implemented changes as required
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits
- Generated increased sales revenue through effective lead generation and follow-up efforts
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets
- Effectively resolved customer complaints to ensure satisfaction
- Successfully closed transactions exceeding $50,000
Verifications and Quality Assurance
HireRight
04.2007 - 08.2016
- Executed comprehensive employment screening services to identify potential issues, including discrepancies or omissions in resumes, as well as sanctions and poor performance histories
- Verified employment history and educational credentials, and conducted comprehensive criminal record searches to provide clients with accurate risk assessments of potential employees
- Performed quality assurance on reports based on the organizational requirements and client’s profile
- Acted as a subject matter expert within the team by sharing knowledge, providing guidance, and mentoring junior analysts in best practices for background screening procedures
- Maintained strict confidentiality of sensitive personal information, ensuring compliance with legal guidelines and company policies.
- Performed quality assurance reviews of completed background checks to verify accuracy while identifying areas for improvement in future screenings
- Managed high-volume caseloads effectively by remaining organized, focused, and adaptable under pressure in a fast-paced work environment
- Contributed to corporate goals by consistently exceeding productivity targets for completed screenings per month
- Coordinated with global vendors and partners to obtain required documents for international background checks, maintaining accurate and timely results
Skills
- Tenant relations
- Accounting Administration
- Financial Analysis
- Problem Resolution
Hobbies
I find joy in strumming melodies on my guitar, belting out tunes, flowing through yoga poses, and dancing my heart out in Zumba sessions.
Timeline
Property Administrator
Triovest Realty Advisors
05.2023 - Current
Tenant Services Coordinator
Triovest Realty Advisors
08.2022 - 05.2023
Department Manager
Fortino’s Supermarket
10.2018 - 08.2022
Sales Consultant and Customer Support
PakFactory
08.2016 - 09.2018
Verifications and Quality Assurance
HireRight
04.2007 - 08.2016
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