Joanne Boudreau

Dealt with customers on a daily basis.

Trouble shooter

Problem solving

Multi dealings with clients on a daily basis

• Assisted clients with account inquiries, ensuring accurate information delivery.
• Resolved customer issues efficiently, enhancing overall satisfaction and loyalty.
• Processed transactions using banking software, maintaining high accuracy and compliance standards.
• Collaborated with team members to streamline service processes, improving response times.
• Educated customers on banking products and services, fostering informed decision-making.
• Monitored customer feedback, identifying trends to inform service improvements.
• Coordinated training sessions for new staff, promoting best practices in customer service.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Victoria grey and trust company. 1977 to 1980.
• Canada trust 1995 to 1995
• Royal bank of Canada 1995 to 2025
• Assisted customers with account inquiries, providing accurate information and support.
• Resolved customer issues efficiently through effective communication and problem-solving skills.
• Processed transactions accurately, ensuring compliance with bank policies and procedures.
• Collaborated with team members to enhance customer satisfaction and service delivery.
• Maintained detailed records of customer interactions for follow-up and reporting purposes.
• Adapted quickly to new software systems, improving workflow efficiency within the team.
• Trained new staff on customer service protocols and system navigation techniques.
• Identified opportunities for process improvements, contributing to enhanced operational efficiency.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Improved resolution time with effective problem-solving for customer complaints.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Participated in training programs to enhance product knowledge and customer service skills.
• Identified and resolved discrepancies and errors in customer accounts.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Created and maintained detailed database to develop promotional sales.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Cross-trained and backed up other customer service managers.
• Implemented and developed customer service training processes.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Increased efficiency and team productivity by promoting operational best practices.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Trained staff on operating procedures and company services.
• Investigated and resolved accounting, service and delivery concerns.
• Cross-trained and provided backup support for organizational leadership.
• Trained new personnel regarding company operations, policies and services.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Promptly responded to inquiries and requests from prospective customers.
• Responded proactively and positively to rapid change.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.