Joanne Blair
Edmonton,Canada
Summary
A highly skilled administrative professional with over 15 years of experience in regulatory compliance, medical administration and records management. Proven expertise in evaluating complex data against established eligibility criteria to ensure program integrity and financial accuracy. Successful completion of the FOIP- Focus on Privacy training with a steadfast committment to maintaining confidential correspondence and data security in clinical and corporate environments. Commitment to continuous learning and growth and strive for excellence in all areas.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Office Assistant / Surgical Coordinator
Orthopaedic Associates
Edmonton, AB
01.2024 - Current
- Prepared, submitted and reconciled all AHS billing for 1 orthopaedic surgeon.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Coordinated with facilities to set up surgeries for 1 Orthopaedic surgeon.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
Service Administrator / Warranty Administrator
SMS Equipment Inc.
Edmonton, AB, Canada
11.2015 - 09.2022
- Provided superb customer service by responding to client's questions and concerns in person, by telephone and via email.
- Planned and organized team meetings.
- Prepared meeting agendas and accurately recorded meeting minutes.
- Initiated the work flow process by opening work orders, collecting appropriate data, information and documentation through to completion of the work.
- Assessed work orders for the inclusion of completeness of appropriate documentation, and report any deficiencies.
- Accurately entered time for hourly employees.
- Adhered to all internal auditing requirements.
- Performed any additional administrative tasks as required.
- Managed and submitted a large volume of warranty claims for various of SMS Equipment's business partners.
- Researched and gathered all of the necessary information required to submit warranty claims and have them paid in full with strict timelines.
- Achieved a high success rate for having warranty claims paid in full.
- Submitted Technical Service Inquiries to various manufacturers in order to be able to determine cause of failure, failure patterns, etc.
- Submitted appeals along with all supporting documentation for denied claims.
Medical Office Assistant
Edmonton Sport Institute
Edmonton, AB, Canada
09.2014 - 11.2015
- Warmly greeted patients upon arrival, checked patient in, and updated patient demographic information in EMR.
- Obtained patient's medical history in advance of appointment with physician.
- Provided assistance to physician for physical examination and minor procedures.
- Coordinated referral appointments for patients.
- Proficient in MedAccess.
Medical Office Assistant / Referral Coordinator
Edmonton Oliver Primary Care Network / Mom Care Docs
Edmonton, AB, Canada
10.2013 - 09.2014
- Created and updated patient's electronic health record.
- Accurately recorded results of prenatal testing in patient's prenatal record.
- Reviewed lab results and diagnostic reports to ensure that any abnormal results are reviewed by on call physician.
- Coordinated referral appointments for patients with medical specialists.
- Maintained ongoing tracking and appropriate documentation for patient referrals.
- Communicated details of referral appointment, and review any relevant instructions with the patient.
- Ensured that referrals were addressed in a timely manner.
- Proficient in HealthQuest.
Medical Office Assistant
Links Clinic
Edmonton, AB, Canada
02.2009 - 10.2013
- Provided superb customer service by responding to client's questions and concerns in person, by telephone and via email.
- Planned and organized team meetings.
- Prepared meeting agendas and accurately recorded meeting minutes.
- Initiated the work flow process by opening work orders, collecting appropriate data, information and documentation through to completion of the work.
- Assessed work orders for the inclusion of completeness of appropriate documentation, and report any deficiencies.
- Accurately entered time for hourly employees.
- Adhered to all internal auditing requirements.
- Performed any additional administrative tasks as required.
- Managed and submitted a large volume of warranty claims for various of SMS Equipment's business partners.
- Researched and gathered all of the necessary information required to submit warranty claims and have them paid in full with strict timelines.
- Achieved above 90% success rate for having warranty claims paid in full.
- Submitted Technical Service Inquiries to various manufacturers in order to be able to determine cause of failure, failure patterns, etc.
- Submitted appeals along with all supporting documentation for denied claims.
Education
Office Administration Diploma - Medical Office Administration
Academy of Learning Career College
Edmonton, ABSkills
- Analysis and assessment: Evaluating work orders and medical histories for completeness and policy adherence
- Regulatory compliance: Knowledge of FOIP standards and internal auditing requirements
- Medical Systems: Proficient in Connect Care, Accuro, MedAccess and HealthQuest
- Caseload Management: Managing high-volume, time sensitive workflows with a high success rate in claim approvals
Languages
English
Full Professional
Certification
- Level 1 First Aid / CPR Certification
- Successful completion of FOIP- Focus on Privacy course
Timeline
Medical Office Assistant / Surgical Coordinator
Orthopaedic Associates
01.2024 - Current
Service Administrator / Warranty Administrator
SMS Equipment Inc.
11.2015 - 09.2022
Medical Office Assistant
Edmonton Sport Institute
09.2014 - 11.2015
Medical Office Assistant / Referral Coordinator
Edmonton Oliver Primary Care Network / Mom Care Docs
10.2013 - 09.2014
Medical Office Assistant
Links Clinic
02.2009 - 10.2013
Office Administration Diploma - Medical Office Administration
Academy of Learning Career College